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Guest Services Assistant - Villa Rusutsu - Winter 26/27

Job Title: Guest Services Assistant - Villa Rusutsu

Company: Niseko Portfolio

Location: Rusutsu, Hokkaido, Japan

About Us

Niseko Portfolio is an innovative property management and holiday rental company with an expanding collection of premium accommodations in Niseko and Rusutsu.

We offer a diverse range of high-quality lodging options, including boutique hotels, luxury condominiums, and charming holiday homes, all tailored to provide the ultimate getaway experience.

At Niseko Portfolio, we pride ourselves on building strong, lasting relationships with our clients, ensuring that each guest enjoys a seamless and memorable stay. Whether you’re here for world-class skiing, outdoor adventures, or simply to relax and unwind, we are dedicated to helping you make the most of your holiday

We are currently seeking enthusiastic, flexible, and service-oriented individuals to join our team as Guest Services Assistants for the upcoming winter season. This is a hands-on, all-rounder role that touches every part of the guest journey, from warm welcomes and clean spaces to restaurant service and resort driving.

As a Guest Services Assistant, you will work across multiple departments and be an essential part of creating a seamless and memorable experience for our guests. You’ll need to be proactive, reliable, and always open to learning new skills in a fast-paced, international environment.

Responsibilities

- Work collaboratively across departments, providing support wherever needed with a positive and adaptable attitude
- Perform housekeeping duties, including daily and mid-stay cleans, and detailed pre- and post-arrival inspections
- Maintain a clean, comfortable, and welcoming chalet setting at all times
- Deliver a seamless and professional check-in and check-out experience for all guests




- Communicate effectively with guests via phone, email, OTA platforms, and in person, ensuring timely and professional responses
- Provide local knowledge and assist with bookings for restaurants, activities, and other guest requests
- Manage pre-arrival information and assist with administrative tasks such as payment processing and booking coordination with strong attention to detail
- Safely transport guests within the resort area when required
- Assist with snow clearing of vehicles and walkways to ensure guest safety and accessibility
- Work closely with team members to ensure smooth daily operations and consistently high service standards
- Support food and beverage operations, including breakfast service, bar and restaurant assistance, and kitchen porter duties
- Carry out any additional duties as required by management

Required Skills & Experience

- Prior experience in customer service or the hospitality industry is preferred
- Fluency in English is required; additional language skills, particularly Japanese, are a plus
- Must have, or be eligible for, a Japanese Working Holiday Visa
- Previous hospitality experience in housekeeping, front desk, or guest services
- Valid international driver’s license (eligible to drive in Japan)
- Ability to work a flexible schedule
- Strong communication skills and a guest-focused attitude
- Comfortable working independently and within a team
- High level of attention to detail and a willingness to pitch in wherever needed
- Conversational English required; additional languages (especially Japanese) are a bonus

Benefits

- ¥15,000 Staff Accommodation - Just a 5 minute drive from the resort - A staff car will be available under strict rules.
- Full-time Employment, Including Paid Training - Work with us from December 1st,



2026 to February 25th, 2027, with the possibility of extending your contract depending on availability and performance.
- Competitive Pay - Earn ¥1300 per hour with an estimated 30 - 35 hours per week - ensuring a solid income while you enjoy life in Niseko.
- Plenty of Skiing/Riding Time - With a schedule that allows ample time for leisure, you can hit the slopes and make the most of Niseko's world-class ski resorts.
- Discounted Lift Pass - Get discounted access to the Hirafu/Hanazono Lift Pass, so you can enjoy Niseko’s famous powder without breaking the bank.
- Discounted Activities & Services - Access exclusive discounts for a wide range of activities and services in the Niseko area, from Explore Niseko, Hokkaido Core and Niseko Portfolio.
- Complimentary Transfer - We’ll provide a free transfer from New Chitose Airport to your staff accommodation

How To Apply Please send your resume, cover letter and copy of your driver's licence to [email protected] with the subject line: “Niseko Portfolio - Guest Services Assistant VR” + Your Name In Your Application, Be Sure To Include

- Why you're interested in joining our team
- What makes you a great fit for this position

We’re looking forward to hearing from you and hopefully welcoming you aboard!

Interview Process

Shortlisted candidates will be contacted throughout August & September for interviews To apply, please send a CV and cover letter to [email protected]

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Niseko Portfolio GK 37-89 Aza-Kabayama Kutchan-cho, Abuta-gun

Hokkaido 044-0078

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Tel: +81 (0) 136 22 0680

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