- Making a business plan & departmental objectives for the service department
- Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective
- Supervising & guiding all personnel in the Service Department including parts in-charge & PDI in-charge
- Utilize the , including performance criteria to communicate expectations, monitor and measure individual effectiveness
- Communicating Customer Satisfaction Service Standards to all service personnel
- Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele
- Ensuring technical ability is maintained at the highest level for all employees at the workshop
- Establishing the facility and workforce requirements and imparting training to them
- Ensuring profitability of the Service Department by attaining financial objectives and achieve service absorption




- Monitor and take corrective actions based on the Workshop Monthly performance report
- Manage departmental expenses effectively
- Initiate housekeeping, safety and security procedures that result in a secure and attractive work environment
- Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits)
- Control Workshop processes effectively
- Maintain dealership equipment in effective and safe working conditions
- Meeting customers and employees regularly to understand ground realities
- Able to create a "customer friendly" culture in the organization
- Has good contacts in the local industry and business circle

Pay: ₹100,000.00 - ₹115,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 General Manager Service (Vapi)
🏢 Tata Motors
📍 Vapi