Role Overview:

An GCP Support Engineer is a technical professional with 8-10 yrs experience responsible for providing support to customers using (GCP). This role involves troubleshooting, resolving technical issues, optimizing cloud infrastructure, and ensuring customer satisfaction.

Skill Set:

- Robust understanding of GCP core services (e.g. GKE, IAM, Monitoring, Cloud SQL, PUB SUB etc).
- Terraform Good hands-on experience with TFE.
- Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation).
- Good understanding of K8, Docker and containerization platform.
- CI/CD - end to end deployment process - any tool - Jenkins, GitHub, Argo CD, CI/CD GCP Pipeline and any orchestration tools.
- Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on GCP.
- GCP certification is mandatory.
- Monitoring and Alerting.

Responsibilities:

Technical Support:

- Provide expert-level support for GCP services including Security and role.
- Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.




- Debug and resolve issues related to application deployment, scaling, and monitoring on GCP.

Infrastructure Management:

- Assist customers with setting up, configuring, and managing GCP environments.
- Guide customers on best practices for deploying and managing workloads on GCP.
- Help customers migrate on-premises applications to GCP.

Networking and Security:

- Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.
- Provide guidance on securing GCP environments, including IAM roles, policies, encryption, and compliance.
- Assist with configuring and troubleshooting GCP Load Balancers, Route 53, and Direct Connect.

Performance Optimization:

- Analyse and optimize the performance of GCP resources and applications.
- Provide recommendations for cost optimization, resource allocation, and autoscaling.

Incident Management:

- Respond to and resolve customer-reported incidents in a timely manner.
- Escalate complex issues to GCP product teams and follow up until resolution.

📌 GCP DevOps Engineer (India)
🏢 The Growth Hive
📍 India