The Front-Line Technical Support Executive is responsible for addressing customer complaints and resolving technical issues through video/audio calls. This role involves remote diagnostics, real-time troubleshooting, and providing effective visual guidance to customers. The ideal candidate will have robust communication skills, a customer-first mindset, and a solid technical understanding—preferably in Generator Sets (Gen-Sets), Lift Repair, and Crane Repair.
The ability to resolve issues efficiently and deliver a high standard of customer support is critical to maintaining our commitment to service excellence.
Report to -Team Lead Service
📌 FRONT LINE Service (Agra)
🏢 Shakti Pumps
📍 Agra
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