Floor Manager | Salary : 25 - 30 k | Location : Mahadevpure | Experience : 2 years

Team Leadership: Manage, mentor, and lead the service and sales teams, ensuring high standards of service and performance.

1. Operational Efficiency: Oversee daily operations to ensure smooth and timely service delivery.
1. Customer Experience: Ensure that every customer receives a premium experience at all stages of interaction.
1. Training & Development: Conduct regular training and upskilling sessions for team members.
1. Sales & Service Coordination: Bridge the gap between sales and service departments to ensure seamless customer service.
1. Quality Control: Ensure all vehicles are serviced according to manufacturer’s standards.
1. Complaint Resolution: Handle customer complaints and issues swiftly, providing appropriate solutions.
1. Inventory Management: Monitor inventory levels of parts and accessories to ensure availability for premium bikes.
1. Performance Monitoring: Track team performance metrics,



ensuring service targets are met consistently.
1. Customer Retention Programs: Implement strategies to increase customer retention, ensuring repeat business.
1. Documentation & Reporting: Oversee all service-related documentation, ensuring accuracy and compliance.
1. Feedback Management: Collect and analyse customer feedback to improve service quality.
1. Workforce Scheduling: Efficiently manage team schedules to ensure optimal coverage during peak times.
1. Promotions & Campaigns: Actively support promotional efforts for service packages and products.
1. Service Revenue Growth: Focus on improving service revenue through upselling, customer loyalty programs, and process optimizations To apply send CV to [email protected] Pay: ₹25,000.00 - ₹30,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Floor Manager (Bengaluru)
🏢 S M Engineering Solutions
📍 Bengaluru