Responsible for managing workshop floor operations, technician allocation, job progress, service quality and timely vehicle delivery.
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Key Responsibilities
- Manage daily workshop floor operations.
- Allocate jobs to technicians as per skill and workload.
- Monitor job progress, WIP and delayed vehicles.
- Ensure timely vehicle delivery.
- Coordinate with Service Advisors, Technicians & Parts Team.
- Monitor technician productivity and bay utilization.
- Handle technical and operational issues.
- Ensure quality, safety and standards.
- Control rework and repeat repairs.
- Maintain proper job card process and workflow.