Floor Manager | Salary : 25 - 30 k | Location : Mahadevpure | Experience : 2 years

Team Leadership: Manage, mentor, and lead the service and sales teams, ensuring high standards of service and performance.

2.

Operational Efficiency: Oversee daily operations to ensure smooth and timely service delivery.

3.

Customer Experience: Ensure that every customer receives a premium experience at all stages of interaction.

4.

Training & Development: Conduct regular training and upskilling sessions for team members.

5.

Sales & Service Coordination: Bridge the gap between sales and service departments to ensure seamless customer service.

6.

Quality Control: Ensure all vehicles are serviced according to manufacturer’s standards.

7.

Complaint Resolution: Handle customer complaints and issues swiftly, providing appropriate solutions.

8.

Inventory Management: Monitor inventory levels of parts and accessories to ensure availability for premium bikes.

9.

Performance Monitoring: Track team performance metrics,



ensuring service targets are met consistently.

10.

Customer Retention Programs: Implement strategies to increase customer retention, ensuring repeat business.

11.

Documentation & Reporting: Oversee all service-related documentation, ensuring accuracy and compliance.

12.

Feedback Management: Collect and analyse customer feedback to improve service quality.

13.

Workforce Scheduling: Efficiently manage team schedules to ensure optimal coverage during peak times.

14.

Promotions & Campaigns: Actively support promotional efforts for service packages and products.

15.

Service Revenue Growth: Focus on improving service revenue through upselling, customer loyalty programs, and process optimizations To apply send CV to [email protected]

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Floor Manager (Bengaluru)
🏢 S M Engineering Solutions
📍 Bengaluru