- Update and maintain the daily faculty workload tracker with accurate records.
- Conduct daily faculty meetings and FC Daily Connect sessions.
- Maintain the Daily Faculty Grievances Tracker and ensure timely follow-ups.
- Monitor and update the Class Start Tracker for both First Half and Second Half sessions.
- Coordinate and process daily faculty class replacements.
- Manage and respond to the Daily SSM Response Form.
- Update the SMM Tracker Sheet on a daily basis.
1. Weekly Operations
- Prepare and circulate the Weekly Timetable (TT) and Replacement Schedule.
- Facilitate and track weekly workload completion for all faculty members.
- Conduct and maintain the weekly class count.
- Compile and submit weekly faculty performance ratings.
- Ensure all weekly operational trackers and reports are updated accurately and on time.
1. Faculty Support & Issue Resolution
- Handle faculty queries and concerns through calls, meetings, and email communication.
- Identify, divert, and tag faculty issues to the appropriate teams or stakeholders.
- Coordinate and resolve technical issues related to VPN, system access, and other operational tools.
- Manage and escalate BM-level faculty issues when required.
- Ensure timely closure and follow-up of all faculty-related concerns.
1. Faculty Onboarding & Asset Management
- Coordinate faculty onboarding activities and ensure timely closure with relevant teams.
- Manage faculty assets, including green chroma setup, T-shirts, jackets, and microphone form submissions.
- Coordinate VPN installation and Teacher ID creation for recent faculty members.
- Coordinate green chroma installation and provide necessary training to faculty.
- Track module Jot Form submissions and ensure timely completion.
- Maintain accurate records of faculty onboarding and asset allocation.
1. Training, Compliance & Content Support
- Facilitate QBG (Question Bank Generation) training and ensure required access is provided.
- Support faculty in community video creation and submission processes.
- Maintain and update the CPR Summary with relevant dates and information.
- Verify test syllabi for accuracy, completeness, and alignment with requirements.
- Ensure faculty compliance with required operational and content processes.
1. Monthly Reporting & Coordination
- Compile monthly faculty reports covering class replacements and total hours.
- Coordinate studio bookings through email and scheduling processes.
- Send, monitor, and follow up on extra-class emails with faculty and relevant stakeholders.
- Collect, verify, and maintain updated faculty information and documentation.
- Prepare and share required monthly operational reports within defined timelines.