SUMMARY

Automobile Technician

About the Company

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.

Role: Automobile Technician

Responsibilities

1. Customer Handling
2. Greet and assist customers with professionalism and courtesy
3. Verify service requests and capture customer feedback
4. Communicate repair updates to customers

5. Diagnosis
6. Analyze and diagnose scooters for necessary repairs
7. Update diagnosis reports in the Workshop Management System
8. Perform and inspect vehicle repairs based on customer requirements

9. System Handling
10. Track customer complaints and update the system in real-time
11. Operate Workshop Management System and ensure adherence
12. Update operational status and ETA in CRM and WMS systems
13. Check scooter health for deep diagnosis in Telematics Command Centre

14. Technical Repairs
15. Possess comprehensive knowledge of OLA Scooter
16. Perform repair and replacement of scooter parts
17.



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18. Process and Operational
19. Adhere to processes at the Experience Centre
20. Manage invoicing and payment collections
21. Ensure service bays are well - maintained

22. Parts Operation
23. Audit inventory and maintain accuracy between system and physical inventory
24. Perform GRN and manage inventory at the Experience Centre
25. Handle warranty part reverse logistics to the main workshop

26. Safety and Compliance
27. Wear uniform and protective gear during scooter repairs
28. Properly handle tool kits and use protective gear
29. Ensure availability of fire-fighting equipment

Requirements

Requirements:

- Only male candidates
- Minimum qualification: 12th pass/diploma/ITI/graduation/post - graduation
- Minimum experience: 6 months in the automobile service sector

Perks Salary: 19000-23000 CTC per month including PF+ ESIC +Incentive

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