Job Title: Education Sales Counselor / Inside Sales

Work Details

- Location: On-site, Santacruz, Mumbai (Head Office)
- Days: 6-day work week (one weekly off on a rolling basis)
- Timing: 10:00 AM – 7:00 PM

Role Overview As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.

Key Responsibilities

AreaWhat You’ll Do

Lead Engagement & Conversion

Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.

Upsell & Cross-Sell

Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.

Product Mastery

Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.

Pipeline Management

Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.

Customer Experience

Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.

Market Feedback Loop

Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.

Key Performance Indicators (KPIs)

- Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups).
- Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.
- Monthly Revenue Target: Achievement of assigned sales quota through enrollments.
- Follow-Up Discipline:



100% CRM updates, timely task completion, and zero lead leakage.
- Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles.
- Customer Satisfaction: Positive feedback scores from parents post-enrollment.

Must-Have Qualifications
- Fluent English & Hindi; clear, engaging phone presence.
- Candidate should have graduate pass out form any field.
- 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
- Proven record of hitting monthly revenue / conversion targets.
- Comfortable with a 6-day work week (rolling Saturday or Sunday off, timing 10am–7pm).
- Proficient with CRMs, spreadsheets, and virtual meeting tools.
- High empathy, consultative mindset, and strong objection-handling skills.
- Experience in the EdTech sector is a significant plus.

Nice-to-Have
- Familiarity with early-years education or parenting products.
- Exposure to outbound call campaigns or dialer systems.
- Knowledge of upsell/cross-sell frameworks and data-driven selling.

Compensation & Benefits
- Salary: Upto ₹65,000 per month (negotiable based on experience & market benchmarks).
- Incentives: Monthly performance-linked incentives—uncapped earning potential.
- Work Mode: In office at Santacruz, Mumbai; modern workspace with breakout zones.
- Perks: Flexible leave policy, learning & development stipend, weekly team huddles & celebrations.

Growth Path Top performers can advance to Senior Inside Sales Executive, Team Lead, or Sales Trainer roles within 12–18 months, with increased responsibility for strategy, mentoring, and revenue ownership.

📌 Education Sales Counselor / Inside Sales (Mumbai)
🏢 h3 Technologies
📍 Mumbai