We are looking for highly motivated and ambitious folks to be a part of our Inside Sales Team.
1. Order Fulfillment & Logistics
- Order Processing: Manage and fulfill all incoming orders via our e-commerce dashboard.
- Shipping Coordination: Book shipments with various courier partners and generate shipping labels.
- Logistics Follow-up: Track shipments daily and proactively resolve any delays or delivery issues with courier partners to ensure timely arrival.
- Procurement: Timely order placing and stock up for procurement of various items required to maintain the warehouse operations.
2. Omni-Channel Customer Support
- Direct Interaction: Act as the primary point of contact for customers across all platforms: WhatsApp, Phone Calls, Email, and Social Media (Instagram/Facebook).
- Issue Resolution: Handle queries regarding product details, order status, returns, or exchanges with a helpful and professional "customer-first" attitude.
3. Operational Support
- Inventory Tracking: Maintain records of stock levels and order data using Microsoft Excel.
- Data Reporting:
Prepare straightforward weekly reports on order volumes and delivery performance.
Requirements & Skills
- Technical: Basic proficiency in Microsoft Excel (data entry, simple formulas, sorting).
- Communication: Excellent verbal and written communication skills in English and Hindi (Knowledge of Kannada is a plus).
- Aptitude: Strong multi-tasking abilities and a problem-solving mindset.
- Relevant experience in ecommerce operations, retail, or EdTech is beneficial.
- Working knowledge of spreadsheets, basic reporting tools, and inventory management systems is preferred.
✅ About the company We are a content-first EdTech Test Prep Startup where we aim to provide students with the best-curated content in both digital and physical formats. ?