Job

Director – SRO (Fintech)

The Director - Self Regulation leads the SR Vertical end to end, operating and scaling the standards, monitoring, enforcement and redressal architecture that as performs all the functions as per Reserve Bank of India's (RBI’s) Self-Regulatory Organization - Fintech (SRO-FT) framework.

Tasks And Responsibilities

- Regulatory compliance and RBI engagement: own continuing sector’s compliance with the SRO-FT framework and all conditions as per RBI’s SRO-FT Framework ; file returns, annual reports and disclosures; serve as the day-to-day interface with RBI on submissions, inspections and consultations; ensure UFF’s systems and records can withstand review at any time.
- Standard-setting and code of conduct: maintain, extend and review the Code of Conduct and sector standards covering fair practices, pricing transparency, disclosure, recovery practices, data protection, cyber resilience, outsourcing and partnership arrangements, marketing conduct and responsible AI use; run a structured consultation, approval and review process with a defensible audit trail.
- Membership integrity: maintain objective eligibility criteria, fit-and-proper onboarding assessment, risk categorization and an auditable member register; drive representativeness across entity size, stage, activity and geography as the framework requires.
- Monitoring, surveillance and oversight: run a risk-based framework spanning member self-attestation, thematic reviews, off-site surveillance, mystery shopping, app-store and digital-footprint monitoring,



complaint pattern analysis and independent third-party reviews; escalate systemic risks to the CEO, the Board and the SRO Committee of UFF.
- Enforcement and discipline: administer a graded framework from advisories through to expulsion and public disclosure, with transparent evidentiary standards and principles of natural justice; service UFF’s SRO Committee and Appellate mechanism; oversee investigations and manage attendant legal and reputational risk.
- Grievance redressal and dispute resolution: operate customer escalation and inter-member dispute mechanisms with defined turnaround standards; ensure interoperability with RBI’s Integrated Ombudsman Scheme and members’ internal redressal officers; use grievance data to sharpen standards.
- Policy, research and capacity building: coordinate evidence-backed responses to consultations and draft frameworks; commission and publish research on conduct and consumer outcomes; deliver member training, certification and compliance clinics for smaller members.
- Governance, independence and team: service the UFF’s Oversight Committee; institute and personally uphold conflict-of-interest and recusal protocols so the vertical is not influenced by any member or group of members; build, budget for and lead the team.





Learn More and Apply

About This Opportunity

Employer

Unified Fintech Forum

Location

Gurugram, India

Date Posted

25 August 2026

Closing Date

10 September 2026

Regions

South Asia

Countries

India

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📌 Director – SRO (Fintech) (Madurai)
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📍 Madurai