Senior Director – Head of Transition & Service Delivery with a leading multinational organization. /n Location: India (GCC - Outsourced Model) /n Level: Executive Leadership /n Vertical: Enterprise Services / Global Finance & Business Operations /n This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners. /n Key Responsibilities /n /n
- Lead end-to-end global transitions across Finance, HR, and technology shared services
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- Oversee service delivery across captive GCC and BPO operations
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- Drive SLA/KPI governance, service quality, standardization and operational excellence
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- Govern strategic Tier-1 BPO partners, including commercial performance, productivity and contractual compliance
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- Lead automation, RPA, AI, digital workflow and continuous improvement initiatives
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- Drive measurable improvements in cost, productivity, efficiency and service experience
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- Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership
/n /n Ideal Profile /n /n
- 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments
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- Proven leadership in global transitions and multi-functional operating models