1. Start-of-Day Lead Management

- Check all new digital enquiries received from the showroom's website, TVS-related digital campaigns, social media, Google, WhatsApp, online enquiry platforms, and other authorised sources.
- Review pending leads and follow-ups from previous days.
- Prioritise hot, warm, and cold leads.
- Check today's expected showroom visits, test rides, bookings, and deliveries.
- Attend the daily sales meeting and understand the day's sales targets.

2. Immediate Response to Online Enquiries

- Contact new digital leads as quickly as possible.
- Call customers and understand their requirements.
- Respond professionally to enquiries received through WhatsApp, SMS, email, or other approved channels.
- Find out the customer's preferred:
- TVS model
- Variant
- Colour
- Budget
- Location
- Purchase timeline
- Finance requirement
- Exchange requirement

3. Product Explanation Through Digital Channels

- Share correct information about TVS models, variants, features, colours, prices, and available offers.
- Send approved vehicle photos, brochures, videos, specifications, and quotations.
- Explain the difference between suitable models and variants.
- Answer customer questions regarding mileage, performance, features, maintenance, warranty, and availability.
- Avoid making unauthorised claims about discounts, delivery dates, mileage, or finance.

4. Lead Conversion The main responsibility is to convert digital enquiries into actual sales opportunities.

Typical conversion process





Online enquiry → Call/WhatsApp → Customer qualification → Showroom visit → Test ride → Quotation → Booking → Finance/Insurance → Delivery

- Convince interested customers to visit the showroom.
- Schedule test rides.
- Arrange appointments with the showroom sales team.
- Follow up with customers who have not yet visited.
- Identify serious buyers and give priority to high-potential leads.

5. WhatsApp Customer Handling

- Respond to customer messages professionally.
- Send approved product information and quotations.
- Share showroom location and appointment details.
- Confirm test-ride appointments.
- Follow up after sending a quotation.
- Avoid excessive or unwanted messages.
- Maintain proper records of important conversations.

6. Digital Lead Follow-Up Daily follow-up may include:

- New enquiries received today.
- Customers contacted but not responding.
- Customers who requested a quotation.
- Customers who showed interest in a particular model.
- Customers who completed a test ride.
- Customers waiting for finance approval.
- Customers who postponed their purchase.
- Customers who booked but are awaiting delivery.

Each interaction should be updated properly in the CRM/dealer management system. 7. Appointment & Test-Ride Management

- Schedule showroom appointments.
- Coordinate test rides with the showroom team.




- Confirm appointments with customers.
- Send reminders before the appointment.
- Follow up if the customer does not arrive.
- Record test-ride results and customer's purchase interest.

8. Quotation & Price Enquiries

- Prepare or coordinate approved quotations.
- Explain ex-showroom/on-road pricing as applicable.
- Explain finance, insurance, registration, exchange, and accessories separately.
- Follow up after the quotation is sent.
- Coordinate with the showroom sales executive when the customer is ready for negotiation or booking.

9. Finance & Exchange Lead Coordination

- Identify customers interested in finance.
- Collect and forward required information according to showroom procedures.
- Coordinate with the finance team.
- Follow up on loan processing/approval.
- Identify customers interested in exchanging their existing two-wheeler.
- Coordinate exchange evaluation with the appropriate team.

10. CRM & Data Management This is one of the most important responsibilities.

The Digital Sales Executive should:

- Enter every new lead correctly.
- Update customer contact details.
- Record calls and conversations.
- Record customer requirements.
- Update lead status.
- Schedule the next follow-up date.
- Record showroom visits and test rides.
- Update bookings and sales.
- Close duplicate, invalid, or unreachable leads according to company procedure.
- Keep the CRM database updated every day.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages

- Commuter assistance
- Paid time off

Work Location: In person

📌 Digital Sales Executive (Karunagappalli)
🏢 Yuva Tvs
📍 Karunagappalli