Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support

? Location: Bangalore / Chennai

? Experience: 3+ Years

? Employment Type: Full-Time

About the Role

We are seeking a Desktop Support Engineer with hands-on experience supporting Healthcare Imaging, Eye Care, Diagnostic, or Medical Equipment environments. The ideal candidate should have robust expertise in Windows desktop support, device connectivity troubleshooting, healthcare IT workflows, and end-user support within hospitals, clinics, or diagnostic centers.

Key Responsibilities

- Install, configure, and support Windows desktops, laptops, and peripherals used with healthcare and eye-care equipment.
- Troubleshoot connectivity issues between PCs and medical devices, imaging systems, and diagnostic equipment.
- Configure and maintain healthcare applications and device interfaces.
- Support imaging environments including PACS, RIS, DICOM, HL7, and related healthcare workflows.
- Diagnose and resolve hardware, software, printer, and network-related issues.
- Manage incidents and service requests through ticketing tools while meeting SLA requirements.




- Work closely with vendors and field engineers for device installation, maintenance, and issue resolution.
- Provide technical assistance and training to clinicians, technicians, and end users.
- Maintain detailed documentation of incidents, troubleshooting activities, and resolutions.
- Escalate complex technical issues to higher-level support teams when required.

Mandatory Skills
- Windows 10/11 Desktop Support
- Laptop/Desktop Hardware Troubleshooting
- Active Directory User Administration
- TCP/IP, DNS, DHCP, VPN Troubleshooting
- ServiceNow or other ITSM / Ticketing Tools
- End User Computing (EUC) Support
- Printer & Peripheral Device Support
- Strong Customer Service and Communication Skills

Highly Preferred Experience ✅ Healthcare Imaging Systems

✅ Eye Care Equipment Support

✅ Diagnostic Device Support

✅ PACS Administration

✅ RIS / VNA Support

✅ DICOM & HL7 Protocols

✅ Radiology / Ophthalmology Equipment Integration

✅ Medical Device Connectivity Troubleshooting

📌 Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support (Bengaluru)
🏢 Movate
📍 Bengaluru