Job Responsibilities:

- Endpoint Management & Deployment:
- Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.
- Configure, test, and deploy hardware and software to users both locally and remotely
- Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
- Diagnoses and resolves problems related to the operation of PCs on the network
- Administer and enforce compliance policies and configuration profiles.
- Oversee application packaging, deployment, and Windows update policies.
- Troubleshoot and support hardware/software issues on Windows OS.

- ManageEngine Desktop Central:

- Configure and manage endpoint devices using ManageEngine Desktop Central.
- Automate patch management, software deployment, and asset management.
- Monitor and optimize system performance and security.

- Networking Support L1:

- Identify and respond to network alerts and outages and perform initial analysis of network performance issues.
- Verify network device status and interface utilization, Check interface status, link failures, and bandwidth usage.
- Identify and troubleshoot network-related incidents including DNS, DHCP, IP conflicts, VPN access, and wireless connectivity issues.
- Coordinate with Network Operations teams for escalation and resolution of complex network problems.
- Support network infrastructure moves, additions, and changes, including workstation and peripheral connectivity.
- Configure,



troubleshoot and support Video Conferencing systems used for corporate broadcasts

- Collaboration & Documentation:

- Work closely with IT Security, Infrastructure, and Service Desk teams.
- Maintain detailed documentation, SOPs, and knowledge base articles.
- Provide solutions to user issues by identifying problems, train users in basic problem resolution and understanding how to make efficient use of their PCs
- Respond to user requests and service issues in a timely and qualified manner
- Create, monitor, update, and close tickets using Service Now ticketing system
- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
- Remain current on technical and operational details concerning PC products and support

- Technical Skills:

- Deep understanding of Windows 10/11, Office 365, and MDM policies.
- Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.
- Experience with virtual desktop administration (e.g., Windows 365, Citrix).
- Extensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager.
- Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
- Microsoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail.
- Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s.
- Active Directory Password resets and User properties.
- Working knowledge of Microsoft Teams audio/video conferencing systems

📌 Desktop Support Engineer (Mumbai)
🏢 Black Box
📍 Mumbai