Endpoint Management

8+ years in EUS, with at least 3 years in a Lead capacity.

- Core Tools:

Expert-level knowledge of

ManageEngine Endpoint Central

(formerly Desktop Central) and

Nexthink

.

- Platform Mastery:

In-depth administration of both

Windows

(Active Directory/GPO) and macOS

(JAMF or ManageEngine MDM).

- Packaging:

Proficiency in PowerShell and Bash for automating complex software deployments.

- Security:

Solid understanding of endpoint security (BitLocker, FileVault, and Vulnerability Remediation).

1.

Endpoint

Strategy &

- Governance

- Serve as the

Subject Matter Expert (SME)

for the global endpoint management strategy covering Windows (10/11) and macOS (Sequa/Taho).

- Standardize

Operating System Deployment (OSD)

processes, using MDT.

- Define and enforce hardware/software standards across the organization.

2. Engineering &

- Automation (ManageEngine focus)

- Administration:

Advanced configuration and maintenance of

ManageEngine Endpoint Central

.

- Patch Management:

Design and oversee automated patching schedules for OS and 3rd-party applications to meet security SLAs.





- Software Distribution:

Lead the

Application Packaging lifecycle (MSI, EXE, DMG, PKG) and manage the enterprise Self-Service Portal.

- OS Deployment:

Create and maintain "Gold Images" or provisioning profiles for various hardware models.

3.

Digital

Experience &

- Analytics (Nexthink focus)

- Utilize

Nexthink to proactively monitor endpoint health and identify "silent" issues before they impact users.

- Drive

Root Cause Analysis (RCA)

for systemic performance issues using Nexthink’s real-time analytics.

- Design and deploy Nexthink Campaigns to gather employee feedback and automate remediation via Nexthink Remote Actions.

4. Team Leadership &

- Operations

- Lead a team of EUS engineers, providing technical mentorship and performance management.

- Act as the final escalation point for complex technical issues (L 1.5/L 3 support).

Manage vendor relationships and ensure licensing compliance for all managed software

📌 Desktop Management - Infrastructure Services (IS) - Lead (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad