Company Description Priyajit Systems Private Limited is a technology company focused on building scalable digital platforms that create real-world impact across healthcare, education, productivity, and emerging digital ecosystems. Its flagship products include Pravio, an AI-powered platform for career guidance, mental wellness, and professional counselling, and Atikxzio, a digital healthcare marketplace that simplifies healthcare discovery and access.

The team is founded and led by experienced technology professionals with deep expertise in enterprise software engineering, cloud technologies, AI solutions, and platform development.

Priyajit

Systems is committed to secure, reliable products designed for long-term impact, guided by core values of innovation with purpose, customer first, integrity, continuous learning, and excellence in execution.

Role Description The Customer Support Specialist will handle incoming customer queries, provide timely resolutions, and ensure a positive experience across Priyajit Systems’ products and platforms. This full-time, on-site role based in Noida includes troubleshooting basic technical issues, documenting cases, and escalating complex problems to the appropriate teams.

The specialist will communicate with customers through multiple channels, track customer satisfaction,



and provide feedback to product and engineering teams to improve services. The role also involves maintaining accurate records, following defined support processes, and contributing to knowledge base documentation.

Qualifications

- Solid customer-facing skills, including Customer Support and Customer Satisfaction, with a focus on empathetic and solution-oriented service.
- Excellent Interpersonal Skills, including clear communication, active listening, and the ability to build trust with diverse customers.
- Ability to provide Technical Support for web and mobile platforms, including basic troubleshooting and issue replication.
- Solid Analytical Skills to interpret customer issues, identify patterns, and suggest process or product improvements.
- Relevant experience in customer service or technical support, preferably in technology or digital platform environments.
- Comfort working with ticketing tools, CRM systems, and standard office software.
- Ability to work on-site in Noida, manage time effectively, and handle multiple customer requests in a quick-paced setting.
- Diploma or bachelor’s degree in any discipline is preferred; equivalent experience in a support role will also be considered.

📌 Customer Support Specialist (Noida)
🏢 Priyajit Systems Private
📍 Noida