Company Description Bhanzu is transforming how children learn math by combining strong pedagogy with modern technology to build sharper thinking, faster problem-solving, and greater confidence. Founded by Neelakantha Bhanu, the World’s Fastest Human Calculator, Bhanzu currently serves 70,000+ students across 20+ countries, including the US, UK, Canada, Australia, New Zealand, and the Middle East.

The company’s global classroom rating of 4.93/5 reflects a strong focus on quality learning experiences. Bhanzu brings together educators, engineers, designers, and creators to reshape math education and make world-class learning universally accessible. Headquartered in Bengaluru, Bhanzu is rapidly scaling toward impacting 1 million learners worldwide.

Role Description This is a full-time, on-site Customer Support Representative role based in Bengaluru, supporting learners and families in the US and other global markets.

The Customer Support

Representative will handle inbound and outbound queries across phone, email, chat, and other channels, ensuring timely and accurate responses. Day-to-day responsibilities include resolving product and account-related issues, guiding users through platform features, and escalating complex cases to the appropriate internal teams.



The role involves maintaining detailed records of interactions, following up on open tickets, and providing feedback to improve processes, product usability, and customer experience. The representative will collaborate closely with operations, product, and academic teams to deliver consistent, learner-centered support that aligns with Bhanzu’s mission.

Qualifications

- Strong Customer Support and Customer Service skills, with experience handling queries across multiple channels.
- Ability to drive Customer Satisfaction through empathy, active listening, and solution-focused interactions.
- Excellent Communication skills, including clear spoken and written English suitable for US-based customers.
- Competence in Troubleshooting basic technical and account issues, and escalating complex problems effectively.
- Prior experience in education, edtech, or consumer-facing service roles is an advantage.
- Comfort working in a quick-paced, metric-driven environment with rotating shifts aligned to US time zones.
- Proficiency with CRM or ticketing tools and basic office productivity software.
- Minimum of a bachelor’s degree or equivalent experience in a relevant field.

📌 Customer Support Representative - US - WFO (Bengaluru)
🏢 Bhanzu
📍 Bengaluru