Customer Support Executive

Location

- Bangalore

Experience

- Fresher or Experienced

- 0 - 1 Years of Experience

Qualifications

- Education: Graduate

- Language Proficiency: Hindi & English

Additional Skills

- Engage with newly onboarded drivers

- Guide drivers through trip completion milestones

- Ensure a smooth onboarding experience

- Resolve driver queries efficiently

- Target-driven approach

Key Responsibilities

1. Follow-Up for F5 (First 5 Trips)

2. Call drivers 5 days after onboarding

3. Remind them about completing 5 trips within 7 days to earn a ₹100 Joining Bonus (JB)

4. Address any operational issues

5. Follow-Up for F50 (First 50 Trips)

6. Call drivers 25 days after onboarding

7. Encourage them to complete 50 trips within 28 days to earn a ₹250 JB

8.



Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements

Eligibility Criteria

- Any Graduate

- Good communication skills in English & Hindi

- Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi

- Strong problem-solving skills

- Ready to work from the office

Salary

- NTH: 17k + 4k Variable pay plus PF & ESIC

Shift

- Day shift

Week off

- Sunday off

Mode of Interview

- Virtual/Telephonic

Requirements

Requirements:

- Any Graduate

- Good communication skills in English & Hindi

- Strong problem-solving skills

Benefits

Advantages

Salary- NTH: 17k + 4k Variable pay plus PF & ESIC

Shift- Day shift

Week off- Sunday off

📌 Customer Support Executive (English+Hindi) || Bangalore (Bengaluru)
🏢 2COMs
📍 Bengaluru