Company: Echobooom Management & Entrepreneurial Solutions Pvt. Ltd.

Location: Indiranagar, Bengaluru

About Us

At Echobooom Management & Entrepreneurial Solutions Pvt. Ltd., we are committed to empowering businesses and individuals through innovative consulting, strategic solutions, leadership development, and customer-centric excellence. We foster a dynamic environment that emphasizes professional growth, mentorship, real-time learning, and career advancement.

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage client relationships, ensure exceptional customer experiences, and drive long-term client satisfaction. The ideal candidate will act as the primary point of contact for customers, helping them achieve their objectives while maintaining strong engagement with our services.

Key Responsibilities

- Serve as the primary point of contact for assigned customers.
- Build and maintain strong client relationships through regular communication.
- Understand customer requirements and provide timely resolutions to queries and concerns.
- Conduct onboarding sessions and guide customers through company processes and services.
- Ensure high levels of customer satisfaction, retention, and engagement.
- Collaborate with internal teams to address customer requirements effectively.
- Monitor customer feedback and identify opportunities for process improvement.
- Maintain accurate customer records, interactions, and follow-ups in CRM systems.




- Generate reports on customer satisfaction, retention, and service performance.
- Identify opportunities for upselling and cross-selling company services.
- Proactively follow up with customers to ensure successful service delivery.

Eligibility Criteria

- Bachelor's Degree in Business Administration, Management, Marketing, Communications, or related fields.
- Freshers with excellent communication skills are welcome to apply.
- Prior experience in Customer Success, Customer Support.

Required Skills

- Excellent verbal and written communication skills.
- Preferably Telugu speaking.
- Strong interpersonal and relationship-building abilities.
- Problem-solving and conflict-resolution skills.
- Customer-centric mindset with a positive attitude.
- Ability to manage multiple clients and priorities simultaneously.
- Proficiency in MS Office and CRM tools.
- Strong organizational and time-management skills.

Strongly Looking For

- Passionate about delivering exceptional customer experiences.
- Strong ownership and accountability mindset.
- Adaptable and eager to learn in a rapid-paced environment.
- Ability to build trust and maintain professional relationships.

Application Process Interested candidates can share their updated CV with us on WhatsApp to Mr. Rahul (Executive HR) +91 (phone hidden)

Interested candidates can apply and become a part of a growth-driven organization focused on innovation, leadership, and customer excellence.

-- Team Echobooom

📌 Customer Support Executive (Bengaluru)
🏢 Echobooom
📍 Bengaluru