"It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred" /n Apply Only if you are agreeing with the following criteria : /n /n
- Have you completed your graduation ?
/n
- Are you comfortable commuting to Gurgaon?
/n
- Are you comfortable working Mon to Sat [10 AM - 7 PM]?
/n
- You will be provided [Rs 10,000- Rs15,000] stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this?
/n /n About us : /n We’re building a next-gen beauty brand rooted in community, culture, and real conversations. /n And this role? You’re the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met. /n /n What You'll Do /n /n
- Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
/n
- Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
/n
- Coordinate with logistics partners to resolve shipping and delivery-related escalations.
/n
- Maintain a positive, empathetic, and professional attitude while interacting with customers.
/n
- Resolve customer complaints efficiently while maintaining the brand's tone of voice.
/n
- Keep detailed records of customer interactions and update internal systems.
/n
- Coordinate with the Operations team to ensure quick issue resolution.
/n
- Identify recurring customer concerns and share feedback with relevant teams for process improvements.
/n
- Meet daily response time and resolution targets.
/n /n /n What We're Looking For /n /n
- Excellent verbal and written communication skills in English and Hindi.
/n
- Strong problem-solving and conflict-resolution abilities.
/n
- Ability to multitask in a fast-paced startup setting.
/n
- Good organizational and time-management skills.
/n
- Knowledge of Google Sheets, Excel, and customer support tools.
/n
- A customer-first mindset with patience and empathy.
/n
- Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.