- Handle customer queries through WhatsApp, Instagram, email, and phone, including order updates and issue resolution.
- Manage website orders from confirmation to dispatch and successful delivery.
- Coordinate packaging, quality checks, shipping labels, and courier pickups for timely dispatch.
- Manage returns, exchanges, cancellations, RTOs, refunds, and delivery-related issues as per company policies.
- Maintain and update inventory, order records, and operational reports.
- Coordinate with courier, warehouse, and internal teams to resolve operational and customer issues.
- Ensure a smooth overall customer experience and day-to-day e-commerce operations.
Preferred candidate profile - Who can manage customer queries and office operations with the founder For faster selection please send your resume on whatsapp at (phone hidden)
📌 Customer Support and Operations (Noida)
🏢 M K Enterprises (Oddgrab)
📍 Noida
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