Customer Success Manager - Enterprise Accounts

Location: Bangalore

Employment Type: Full time

Experience: 5-8 Years

Reports To: Senior Customer Success Manager

About Mojro

Mojro is an AI-powered logistics optimization and visibility platform used by leading enterprises across FMCG, Dairy, Paints, Retail, CEP and Manufacturing to plan and run transportation better. Our customers move goods at serious scale, and our platform decides how.

We are building out our Customer Success team, and this is a role with real ownership from day one.

The Role

As a Customer Success Manager, you own a portfolio of enterprise accounts across the full customer lifecycle

- onboarding, adoption, value realization, renewal and growth.

You will be the person your customers call first: close enough to their operations to understand what they are actually trying to fix, and credible enough inside Mojro to get it done. You will have a small portfolio rather than a long list, so the work is depth, not coverage. What Youll Do Own your accounts
- Own a portfolio of enterprise accounts end to end, from onboarding through renewal
- Build relationships across the customer organization - operations, supply chain, IT and leadership - so the account never rests on one champion
- Keep a live account plan for each customer: objectives, adoption, risks and opportunities
- Bring structure to accounts that need it - work out why adoption has stalled and put a plan in place to fix it
- Handle the difficult conversations yourself - escalations, resetting expectations, and getting a relationship back on track

Drive adoption and show the value
- Track adoption, usage and business KPIs, and act early when something moves the wrong way
- Run scenarios and what-if analyses in the platform yourself, and use them to show customers what better looks like in their own numbers
- Demonstrate ROI in the customers operational terms - cost per drop, utilization, service levels





Run the account rhythm
- Run weekly, monthly and quarterly reviews built on adoption and business metrics, not activity updates
- Drive agreed actions to closure - on both sides of the table
- Work closely with our Implementation Engineers through onboarding and go-live - including customer-side readiness like UAT sign-off and training - then own the account once it moves to steady state
- Bring the business context to issue prioritization so Product and Engineering know what actually hurts
- Use AI-assisted tooling and automation to take the manual work out of reporting and review prep

Own renewals and growth
- Own renewal readiness and act on churn risk long before it becomes a conversation
- Build value cases from real adoption evidence
- Identify expansion opportunities, and bring in Implementation early to sanity-check feasibility
- Partner with Sales on commercial discussions, upsell and cross-sell

What Were Looking For Experience
- 5-8 years in Customer Success, Account Management, SaaS Consulting or enterprise Implementation
- You have owned enterprise B2B SaaS accounts yourself - including the hard conversations and the renewals
- You can talk us through a specific account you turned around, and what you personally did
- Exposure to logistics, supply chain, transportation, FMCG/CPG, dairy or manufacturing operations is a real advantage
- You have built a business case from platform data yourself rather than briefing someone else to do it

Skills
- Customer Success: account ownership, adoption and value realization,



customer health and churn management, review governance, renewal and expansion planning, stakeholder management
- Analytical: comfortable with usage data, KPIs and reporting; strong Excel/Google Sheets; able to tell a clear story with numbers
- Product fluency: willing to get properly hands-on with the platform - enough to run a scenario, read the output, and explain the logic of a plan to a customers operations team without escalating
- AI & automation: practical fluency with AI tools, and the instinct to automate your own repetitive work
- Languages: skilled fluency in English. Because much of this work happens with plant, depot and transport teams, the ability to engage in Kannada and Hindi is preferred; Tamil or Telugu is a bonus

Nice to have
- Enough API and integration literacy to work out whether an issue sits with the platform, the integration or the customers process before escalating it
- Familiarity with Jira, HubSpot and BI tools (Power BI, Tableau, Looker)
- Experience with international or global enterprise customers

Why This Role
- Named enterprise accounts, owned properly - you are not one of twenty CSMs holding a slice of a list
- You are joining a Customer Success function while it is still being built, which means your way of working becomes the way it is done here
- Direct access to Product, Engineering and leadership - the feedback you bring in gets acted on, not filed
- Deep domain to grow into: logistics optimization is genuinely hard, and the expertise you build here transfers
- A team that would rather you make the call than wait for permission

Learn more at mojro.com Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Customer Success Manager - Enterprise Accounts (Bengaluru)
🏢 Mojro Technologies
📍 Bengaluru