PadCare is looking for a driven and detail-oriented Customer Success Intern – Key Accounts to join our Customer Success team in Mumbai.

This is a 6-month internship designed to provide hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. Based on performance, the internship may convert into a full-time role through a Pre-Placement Offer (PPO). You’ll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare’s corporate accounts.

Selected Intern's Day-to-day Responsibilities Include

- Account Support & Service Coordination
- Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for client queries and requests.
- Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.
- Client Communication & Relationship Building
- Support the scheduling and preparation of client meetings, check-ins, and quarterly business reviews (QBRs).
- Draft client-facing communications, follow-ups, and meeting notes under the guidance of senior team members.
- Help maintain robust day-to-day rapport with on-ground client stakeholders, such as Admin and Facility teams.
- Reporting & Documentation
- Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
- Maintain accurate account records,



trackers, and dashboards in the CRM and internal tools.
- Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.
- Cross-Functional Collaboration
- Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
- Share client feedback with internal teams to contribute to service and process improvements.

About Company: At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technology, PadCareX. But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop, starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country. With 100+ changemakers across 25+ cities, PadCare is driving real impact for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good.

If you do too, PadCare is where your purpose finds a home. Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watch?v=7q0cmPtpJRo. (https://www.padcarelabs.com/)

📌 Customer Success (Key Accounts) Internship in Mumbai
🏢 PadCare
📍 Mumbai