WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO /n /n Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore. /n If you enjoy communicating with customers, solving problems, understanding customer needs, and building solid relationships, this is a great opportunity to build your career in B2B SaaS Customer Success. /n /n Location: Bangalore /n Work Mode: Work from Office /n Employment Type: Full-time / Internship /n Experience: Freshers / Recent Graduates / 0–1 year /n /n What you'll do: /n • Communicate with customers through calls, email, WhatsApp, and other channels. /n • Assist customers with onboarding and product adoption. /n • Understand customer requirements and help them get maximum value from the product. /n • Handle customer queries and coordinate with internal teams for issue resolution. /n • Conduct regular follow-ups and maintain strong customer relationships. /n • Track customer interactions, requirements, and issues using CRM tools. /n • Collect customer feedback and share insights with the internal teams. /n • Support customer engagement and retention initiatives. /n /n What we're looking for: /n • Excellent verbal and written communication skills. /n • Strong interpersonal and relationship-building skills. /n • Customer-first attitude. /n • Good follow-up and organizational skills. /n • Ability to understand customer requirements and communicate clearly. /n • Willingness to learn and work in a fast-paced B2B SaaS environment. /n • Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage. /n /n What you'll do:
/n • Manage customer relationships throughout the customer lifecycle. /n • Drive customer onboarding and product adoption. /n • Understand customer requirements and ensure timely resolution of issues. /n • Conduct regular customer follow-ups and engagement activities. /n • Identify customer concerns and potential churn risks. /n • Coordinate with Product, Sales, Support, and other internal teams. /n • Maintain accurate customer information and interactions in CRM. /n • Collect customer feedback and communicate actionable insights to internal teams. /n • Contribute to customer retention, engagement, and overall satisfaction. /n /n What we're looking for: /n • 6 months - 1 years of relevant experience. /n • Strong communication and interpersonal skills. /n • Customer-first approach and problem-solving mindset. /n • Good stakeholder management and follow-up skills. /n • Experience working with CRM tools is a plus. /n • Prior B2B SaaS experience is preferred. /n /n COMPENSATION /n Customer Success Intern: ₹15,000–₹20,000 per month /n Customer Success Executive: ₹3–₹4 LPA /n Compensation for experienced candidates may vary based on experience and skill set. /n /n WHY JOIN KASPLO? /n • Hands-on experience in B2B SaaS Customer Success /n • Exposure to customer onboarding and product adoption /n • Opportunity to work directly with customers /n • Exposure to CRM and customer lifecycle management /n • Opportunity to work with cross-functional teams /n • Learn and grow in a fast-paced SaaS environment /n /n Interested candidates can apply or share their updated resume with us. /n #Hiring #CustomerSuccess #CustomerSuccessJobs #SaaSJobs #B2BSaaS #CustomerSuccessIntern #FreshersJobs #BangaloreJobs #Internship #CustomerExperience #Kasplo