ABOUT COMPANY

nnOsettl Technologies operates Legodesk — a specialized legaltech platform for

nend-to-end debt recovery and NPA resolution. We serve India's leading banks,

nNBFCs, ARCs, and law firms with cutting-edge workflows for:

nn• SARFAESI Act proceedings

n• IBC/NCLT filings

n• DRT/DRAT litigation

n• Section 138 NI Act prosecution

nn THE ROLE

nnCustomer Success Executive — own the post-sale client lifecycle for BFSI

ncustomers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve

ntheir debt recovery and litigation outcomes with Legodesk.

nnSuccess = High adoption, zero churn, strong NPS, growing case volume per account.

nnExperience Required: 2-3 years in customer success, support, or client operations

nnLocation: Bengaluru (on-site)

nn RESPONSIBILITIES

nnClient Onboarding & Enablement

n→ Lead structured onboarding for recent customers

n→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)

n→ Create personalized implementation timelines

n→ Build success playbooks tailored to each client's workflow

nnOngoing Support & Relationship Management

n→ Serve as trusted single point of contact (SPOC) for assigned accounts

n→ Monitor usage metrics and proactively identify adoption blockers

n→ Field client questions; resolve issues or escalate smartly

n→ Maintain CRM transparency (all interactions logged)

nnAccount Health & Retention

n→ Track health metrics: NPS, adoption rate, case volume,



engagement score

n→ Identify at-risk accounts and escalate for retention intervention

n→ Conduct quarterly business reviews (QBRs) to drive value realization

n→ Build retention strategies for your portfolio

nnContinuous Improvement

n→ Gather customer feedback on features and pain points

n→ Escalate to Product team as feature requests or bug reports

n→ Build case studies and customer testimonials

n→ Stay current on regulatory changes (debt recovery, NCLT, DRT)

nn YOUR PROFILE

nn✓ 2-3 years in CS, customer support, or client operations

n✓ SaaS background preferred (but not required)

n✓ Strong communicator: explain technical concepts to non-technical stakeholders

n✓ Empathetic problem-solver; comfortable with ambiguity

n✓ CRM proficiency (Salesforce, HubSpot, or similar)

n✓ Curious about BFSI/legaltech; willing to learn debt recovery processes

n✓ Bachelor's degree (any stream)

nnRED FLAG: If you've only done internal ops with zero external client interaction

nnGREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"

nnYOU'LL BE MEASURED ON

nn→ Churn Rate: <5% QoQ

n→ NPS Score: 50+ (client satisfaction)

n→ Product Adoption: >70% across portfolio

n→ Onboarding Time: <30 days to go-live

n→ Case Volume Growth: growing engagement per client

nn#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime

📌 Customer Success Executive (Bengaluru)
🏢 Legodesk
📍 Bengaluru