Why This Role Exists at Spolto A great sports programme isn't remembered because of a single session. It's remembered because every interaction: from the first enquiry to the hundredth session feels effortless, personal, and worth coming back for. Our mission is to help 1 million Indians become more active through structured sport that means every member, parent, and family should feel supported, heard, and delighted throughout their journey with us.

That's where you come in. As a Customer Success Associate

, you'll own the member journey end to end. You'll be the person ensuring every customer has a seamless experience, every concern is resolved with empathy and power exceptional experiences across Pune and Mumbai.

What You’ll Own

1. Onboarding — create exceptional first impressions

- Guide new members through their onboarding journey and ensure they're set up for success from Day 1

- Ensure every new member starts with clarity, confidence, and excitement

2. Experience — make every interaction memorable

- Become the primary point of contact for our members and parents across Pune and Mumbai

- Resolve questions, requests, and escalations quickly while delivering an experience that exceeds expectations

- Build genuine relationships with members through proactive check-ins and regular communication

- Continuously identify opportunities to improve the customer journey and remove friction

3. Retention — turn happy customers into lifelong members

- Own renewals by ensuring members continue to see value in their journey





- Drive attendance, engagement, and programme continuity across all active members through our coaches

- Gather customer feedback and make changes in internal and external processes

- Encourage referrals and help grow the community through delighted customers

4. Collaboration — connect every part of the experience

- Work closely with the Coach Experience and Growth teams to ensure members receive a consistently premium experience

- Ensure customer feedback directly influences coach development, programme quality, and operational improvements

- Champion the member's voice across the organisation, because every decision should begin with the customer

Learning firsthand how a consumer startup builds and scales city by city.

Additional candidate preferences:

We’d love it if you:

- Are based in Pune and comfortable travelling within the city
- A natural relationship-builder who can talk to anyone: parents, kids, coaches, venue managers
- Stay calm under pressure and enjoy solving problems with empathy
- Dependable to your core: showing up on time, every time, matters here
- Genuinely passionate about sports, fitness, or wellness, bonus if you've played or coached yourself
- Excited by the pace and ambiguity of a startup building city by city

Details:

- Type: Full-Time

- CTC: 4.5LPA

If you're someone who enjoys working with people, thrives in a fast-paced workplace, and wants to help build India's most trusted sports coaching network, we'd love to hear from you.

📌 Customer Success Associate (Pune)
🏢 Spolto
📍 Pune