Job Title: Customer Service Executive /n Location: Vikhroli /n Experience: 0-2 Years /n Working Days: 6 Days a Week /n Weekly Off: 1 Rotational Week Off /n Employment Type: Full-Time /n /n Job Summary /n /n We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. /n /n Key Responsibilities /n /n /n
- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
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- Respond to customer inquiries in a professional and timely manner.
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- Resolve customer complaints and escalate complex issues when required.
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- Maintain accurate records of customer interactions and transactions.
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- Provide product, service, and process-related information to customers.
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- Follow company policies, quality standards, and customer service guidelines.
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- Meet individual and team performance targets.
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- Coordinate with internal departments to ensure timely issue resolution.
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- Build and maintain positive customer relationships.