/n JOB SUMMARY: /n /n /n
- Location: Gurgaon, Sector 44
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- Shift Timing: 10 Am-7 Pm
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- Salary Budget: Fresher - 2.55 LPA - 3 LPA
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- Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.
/n /n /n Key Responsibilities: /n /n /n
- Handle incoming calls and respond to customer queries in a timely and qualified manner.
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- Make outbound calls to customers for follow-ups, feedback, or information updates.
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- Resolve product/service-related issues effectively, escalating when necessary.
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- Maintain a high level of customer satisfaction by providing accurate information and support.
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- Document all customer interactions and update CRM systems.
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- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
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- Work closely with the team to improve service standards and processes.
/n /n /n Required Skills & Qualifications: /n /n /n
- Under Graduates & Graduates are welcome. Freshers can also apply.
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- 0–4 years of experience in customer support (voice process).
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- Excellent verbal communication skills in English.
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- Good listening skills, patience, and empathy when dealing with customers.
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- Basic computer knowledge (MS Office, Email, CRM tools).
/n /n /n Interested candidates can share their CVs on WhatsApp on (phone hidden) or
[email protected]
📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram