Customer Support Executive

Location: Kolkata

Experience: 0–2 Years

Employment Type: Full-time

Industry: Technology / SaaS / Digital Products

About the Role:-

We are looking for a Customer Support Executive to join our team in Kolkata. The candidate will be responsible for assisting customers, resolving their queries, providing product support, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to understand and resolve issues effectively.

Key Responsibilities:-

Handle customer queries through calls, emails, chat, and other support channels.

Understand customer issues and provide accurate and timely solutions.

Assist customers with product features, usage, and basic troubleshooting.

Follow up with customers to ensure their issues are properly resolved.

Escalate technical or complex issues to the relevant internal teams.

Coordinate with developers, QA, and other teams to resolve customer-related issues.

Maintain proper records of customer queries, complaints, and resolutions.

Monitor and follow up on open support tickets.

Ensure a professional and positive customer experience.

Collect customer feedback and share recurring issues with the concerned teams.

Maintain knowledge of product updates, features, and common issues.

Meet defined customer support and response-time targets.

Requirements:-

Bachelor's degree in any discipline.

Freshers with good communication skills are welcome to apply.

Excellent verbal and written communication skills.





Strong problem-solving and interpersonal skills.

Ability to patiently handle customer queries and complaints.

Basic understanding of computers, web applications, and software products.

Comfortable working with emails, chat platforms, ticketing systems, and CRM tools.

Good follow-up and time-management skills.

Willingness to learn new products and technologies.

Ability to work effectively in a team setting.

Preferred Skills:-

Customer Support | Client Handling | Communication | Problem Solving | Technical Support | Ticket Management | CRM | Email & Chat Support | Customer Relationship Management

Why Join Us?:-

Opportunity to work in a fast-growing technology company.

Exposure to software products, SaaS platforms, and modern technologies.

Learn and work with AI-powered tools and technologies.

Collaborative and growth-oriented work environment.

Opportunity for career growth and skill development.

About Company: Globussoft builds innovative and cutting-edge technology products for the digital marketing industry. With over 4500 customers in more than 50 countries across 5 continents and over 2 million users who consume our services via the web/mobile and cloud aka SaaS, Globussoft is emerging as a key player in the global digital marketing software solutions space.

Globussoft

Technologies is a CMM - Level 3, Nasscom Certified, ISO 9001-2000 Certified, Microsoft Gold certified software products company. Started in 2009 and headquartered in Bhilai, India, we are a global software products company providing technology products across a wide range of verticals.

📌 Customer Service/Customer Support Internship in Kolkata
🏢 Globussoft Technology
📍 Kolkata