Customer satisfaction (Professional) (Bengaluru)

Customer satisfaction (Professional) (Bengaluru)

27 Aug
|
CoreEl Technologies
|
Bengaluru

27 Aug

CoreEl Technologies

Bengaluru

The; FAE Manager Embedded Software Tools ;will lead a team of Field Application Engineers supporting; Qt (Development QA tools), Wind River portfolio, and other COTS embedded software solutions .

This role combines; technical leadership, customer engagement, pre-sales strategy, and business growth enablement . The manager will ensure successful; tool adoption, solution delivery, and customer success , while driving; revenue impact, competency development, and OEM/vendor alignment .

Key Responsibilities ;

- Team Leadership Capability Building
- Lead, mentor, and scale a team of FAEs supporting; Qt, Wind River, and COTS tools ;
- Define competency roadmap across:; ;
- Qt Framework, Qt Creator, Qt for MCUs ;
- Qt QA tools (Squish, Coco) ;
- Wind River (VxWorks, Helix, Linux, Simics) ;
- Other embedded COTS;Hardware;;; ;
- Establish KPIs for productivity, customer success, and technical depth

- Customer Engagement Solution Consulting
- Act as; senior technical escalation;point ;for key strategic customers ;
- Drive; architecture-level discussions ;with engineering leaders and decision-makers ;
- Support customers in:; ;
- Embedded GUI development (Qt) ;
- Software validation test automation (Qt QA tools) ;
- RTOS virtualization solutions (Wind River) ;
- Ensure successful; tool evaluation POC deployment production adoption lifecycle ;
- ; Pre-sales Business Support
- ; Partner with sales teams to; drive technical wins and revenue growth ;
- ; Own; technical qualification, demos, and solution positioning ;
- ; Lead large and strategic; POCs, benchmarks, and competitive evaluations ;
- ; Support:; ;
- ; RFP/RFI responses ;
- ; Technical proposals ;
- ; Customer presentations and workshops ;
- ; Solution Designand proposingappropriate tools; ;
- ; Guide teams and customers;in;finalizing;line items from following portfolio.;; ;
- ; Embedded UI/UX architectures using Qt ;




- ; Automated test frameworks using Qt QA (Squish, Coco) ;
- ; RTOS-based or Linux-based systems using Wind River ;
- ; CoreEL COTS ;
- ; Recommend best practices for:; ;
- ; CI/CD integration ;
- ; Test automation coverage ;
- ; Performance optimization ;
- ; Safety compliance (where applicable) ;
- ; Vendor Product Alignment
- ; Act as the; primary technical interface ;for principals (Qt Group, Wind River, etc.) ;
- ; Align on:; ;
- ; Product roadmap ;
- ; Joint account strategy ;
- ; Training certification plans ;
- ; Provide structured feedback from customers to influence product enhancements ;
- ; Training, Enablement Thought Leadership
- ; Conduct; advanced technical workshops, seminars, and webinars ;
- ; Build reusable assets:; ;
- ; Demo kits ;
- ; Reference architectures ;
- ; Technical guides ;
- ; Position the organization as a; trusted advisor in embedded software tools ;
- ; Operational Excellence
- ; Establish standardized processes for:; ;
- ; POC execution ;
- ; Issue resolution ;
- ; Customer onboarding ;
- ; Track and report:; ;
- ; Tool adoption metrics ;
- ; Customer satisfaction ;
- ; Technical win rate ;

; Qualifications ; ; Education ;

- ; Bachelor s or Master s;degree in:; ;
- ; Electronics / Electrical Engineering ;
- ; Computer Science ;
- ; Embedded Systems or related field ;

Experience ;

- 8 15 years ;in embedded systems, with:; ;
- 3 5 years in leadership or team management roles ;
- Robust experience with at least; two of the following domains :; ;




- Qt framework / UI development ;
- Software testing QA tools (e.g., Squish, Coco, LDRA,;Parasoft, Vector) ;
- RTOS / Embedded Linux (preferably Wind River VxWorks / Linux) ;
- Experience in; customer-facing roles (FAE, Solution Architect, Consultant) ;

Technical Skills ;

- Embedded systems;expertise:; ;
- RTOS, Linux, firmware development ;
- Device drivers / BSP understanding ;

Or Qt-Development tools; ;
- Strong knowledge of:; ;
- C, C++, Python ;
- Software development lifecycle (SDLC) ;
- Familiarity with:; ;
- CI/CD tools (Jenkins, GitLab CI, etc.) ;
- Communication protocols (I2C, SPI, UART, CAN, Ethernet) ;

- Exposure to
- Aero Space and Defence market is preferred.; ;

Soft Skills

- Strong; leadership and team-building capabilities ;
- Excellent; customer-facing and presentation skills ;
- Ability to influence; CXO / senior engineering stakeholders ;
- ; trategic thinking with; business acumen ;
- Strong problem-solving and decision-making skills ;

Preferred Qualifications ;

- Hands-on experience with:
- Qt (UI development, QML, embedded platforms)
- Qt QA tools (Squish, Coco)
- Wind River (VxWorks, Helix platform)
- Experience in; tool sales support or technical pre-sales strategy
- Exposure to; functional safety standards (ISO 26262, IEC 61508)
- Experience working with global OEMs or Tier-1 customers

Success Metrics (KPIs) ;

- Revenue impact through technical wins ;
- POC-to-conversion ratio ;
- Customer satisfaction (CSAT) ;
- Team competency certifications ;
- Adoption of strategic tools (Qt, Wind River, COTS) ;

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer satisfaction (Professional) (Bengaluru)
🏢 CoreEl Technologies
📍 Bengaluru

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