Job Title: Retention Manager (US Shift) /n Company: Codeyoung /n Experience: 1–3 Years /n Location: Work From Office /n Shift: US Shift (Night Shift) /n Working Days: 6 Days a Week /n Weekly Off: 1 Fixed Off /n /n About the Role /n Codeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management. /n Key Responsibilities /n /n
- Engage with existing customers to understand concerns and improve retention.
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- Build robust relationships with customers and ensure a positive experience.
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- Handle cancellation and refund requests while identifying opportunities for customer retention.
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- Analyze customer feedback and recommend solutions to improve customer satisfaction.
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- Conduct follow-up calls and emails to maintain customer engagement.
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- Collaborate with sales, operations, and support teams to address customer issues.
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- Maintain accurate records of customer interactions and retention activities.
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- Meet retention, renewal, and customer satisfaction targets.
/n /n Requirements /n /n
- 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
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- Excellent verbal and written communication skills in English.
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- Strong negotiation and problem-solving abilities.
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- Ability to handle customer objections and resolve concerns effectively.
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- Comfortable working in the US Shift (Night Shift).
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- Proficiency in CRM tools and Microsoft Office/Google Workspace.
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- Bachelor‘s degree in any discipline preferred.
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- Customer-first approach with strong interpersonal skills.