Company Description RAS Media & Entertainment Private Limited is a Delhi-based production and casting house established in 2017. The company specializes in TV commercials, documentaries, short films, fashion photography, feature films, and music albums, collaborating with prominent industry partners. Guided by the vision of “Turning Your Vision Into Reality,” RAS Media focuses on reaching the right audience to maximize return on investment for clients.

The organization is built on integrity, trust, commitment, and strong work ethics, and is known for producing high-quality feature films, TV commercials, documentaries, and photography campaigns.

Role Description This is a full-time, in office role for a Customer Relationship Management Manager based in Surat. The CRM Manager will oversee customer lifecycle management, including developing and implementing strategies to improve client engagement, retention, and satisfaction. Daily responsibilities include analyzing customer data, segmenting markets, and identifying opportunities for upselling and cross-selling.

The role involves close collaboration with sales, marketing,



and production teams to ensure consistent communication and service delivery. The CRM Manager will also manage CRM tools, track campaign performance, prepare reports, and recommend enhancements to customer experience and processes.

Qualifications

- Candidates should possess strong Analytical Skills and Market Segmentation capabilities to interpret customer data and identify target segments.
- Candidates should possess excellent Communication skills to interact effectively with clients and internal stakeholders.
- Candidates should possess Sales skills to support client acquisition, retention, and revenue growth initiatives.
- Candidates should possess Project Management skills to coordinate CRM initiatives and ensure timely, high-quality execution.
- Experience with CRM software and customer data platforms is highly beneficial.
- Background in media, entertainment, or advertising industries is an advantage.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
- Ability to work collaboratively, handle multiple priorities, and maintain a client-centric approach.

📌 Customer Relationship Management Manager (Surat)
🏢 RAS Media u0026 Entertainment Private
📍 Surat