Overview

The Share.Market Customer Experience Operations team focuses on resolving complex and advanced problems encountered by customers using our platform. As a member of the Customer Support Specialists team, you will handle high-stakes issues and manage critical escalations, moving beyond basic query resolution.

Your role involves understanding customer pain points and enhancing the customer experience by collaborating with internal product, tech, and compliance teams to develop robust, timely solutions.

Customer Experience

Operations in stockbroking presents a dynamic workplace with varied challenges due to market volatility and financial transactions. This offers a significant opportunity to build deep domain expertise and advance your career.

Role Responsibilities

- Own the Customer Experience: Act with integrity and prioritize the customer in every interaction, especially when dealing with complex or sensitive issues.
- Manage High Interaction Tickets (HIT): Take full ownership of and resolve High Interaction Tickets (HIT), which require multi-touch communication, in-depth investigation, or personalized care.
- Resolve L1 Escalations: Efficiently address and resolve issues escalated by L1 agents, serving as the definitive resolver for complex non-technical inquiries.
- Ensure SLA Adherence: Diligently manage your queue to ensure all customer tickets are closed within the stipulated Service Level Agreements (SLAs).
- Handle Tech Dependencies: Promptly escalate technical dependencies to the appropriate product or engineering stakeholder, following up rigorously until resolution is achieved and communicated to the customer.
- Demonstrate Ownership & Rigor: Display exceptional execution rigor and ownership by managing the end-to-end resolution of complex issues thoroughly.
- Process Improvement: Recommend process improvements based on root cause analysis of frequent escalations to help reduce ticket volume.
- Documentation: Maintain meticulous documentation of escalated cases for reporting and compliance purposes.

If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.

Key Skills

SQLExcelFinancial MarketsNISM Series VINISM Series VIIStockbroking Operations

Related Tags

Financial ServicesCustomer ServiceExperiencedStock Broking

Browse More Jobs

Jobs in Bangalore

Education Requirements

- Graduation (10+2+3) is mandatory
- NISM certifications (e.g., Series VI, VII) are mandatory

Eligible Batch Years 2026, 2025, 2024, 2023

PhonePe

PhonePe is a leading Indian digital payments platform founded in 2015, headquartered in Bengaluru, Karnataka. Built on the Unified Payments Interface (UPI), PhonePe enables users to make instant money transfers, pay bills, recharge mobile phones, and shop online or offline seamlessly. Its mission is to make digital payments simple, secure, and accessible to every Indian,



thereby driving financial inclusion across the country.

With over 1000+ employees and hundreds of millions of registered users, PhonePe has established itself as one of India's most trusted fintech brands. The company has expanded its offerings to include insurance, mutual funds, and micro-loans, positioning itself as a comprehensive financial services provider. In recent years, PhonePe has achieved significant milestones, such as becoming the largest UPI transaction processor in India and launching its own payment gateway for merchants.

Its strong market presence and innovative approach have made it a key player in India's rapidly growing digital economy.

Company Details

Industry

Financial Services

Connect With Us

Website phonepe.com

Related Jobs

Operations Associate, Merchant KYC

PhonePe

- Bangalore

₹3L - ₹6L LPA 5 months ago

0-2 years svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent-dark)] border-0 text-xs">Full Time svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent)] border-0 text-xs">Freshersvg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent)] border-0 text-xs">Experienced

MS ExcelComplianceData EntryFraud DetectionKYC VerificationDocument Verification

₹3L - ₹6L LPA

5 months ago

Site Reliability Engineer - Intern

PhonePe

- Bangalore

₹25K - ₹42K/month 11 months ago





0-1 years svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent-dark)] border-0 text-xs">Full Time svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent)] border-0 text-xs">Internship

NetworkingLinuxMySQLGoPERLUnix

₹25K - ₹42K/month

11 months ago

Industrial Trainee

PhonePe

- Bangalore

₹1L - ₹1.1L/month 1 year ago

Fresher svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent-dark)] border-0 text-xs">Full Time svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent)] border-0 text-xs">Internship

MS ExcelPowerPointms wordPMLANPCI RegulationsRBI Regulations

₹1L - ₹1.1L/month

1 year ago

Site Reliability Engineering (SRE) Intern

PhonePe

- Bangalore

₹67K - ₹83K/month 1 year ago

Fresher svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent-dark)] border-0 text-xs">Full Time svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent [a&]:hover:bg-secondary/90 bg-[var(--theme-accent-bg)] text-[var(--theme-accent)] border-0 text-xs">Internship

PythonLinuxAWSShell ScriptingPERL

₹67K - ₹83K/month

1 year ago

Jobs by City

Jobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneJobs in MumbaiJobs in DelhiJobs in NoidaJobs in GurgaonJobs in KolkataJobs in Ahmedabad

Browse by Category

IT/SoftwareCore EngineeringBanking & FinanceBPO/Customer SupportSales & MarketingHR & AdminDesignHealthcare & PharmaManufacturing & OperationsResearch & ScienceGovernment & DefenceOther

📌 Customer Experience Specialist (Bangalore East)
🏢 Talentd
📍 Bangalore East