Company Description Skygrow Sports Private Limited is building a modern sports ecosystem through professional event management, athlete and team coordination, venue management, and strategic sponsorship partnerships. The company specializes in end-to-end planning and execution of sporting events that connect athletes, teams, brands, and communities.

Services include on-ground operations, venue selection and management, athlete registrations and travel support, and sponsorship acquisition and management.

Skygrow

Sports collaborates with cricket associations, leagues, sports organizations, brands, and athletes to deliver seamless sports experiences and impactful partnerships. The company’s mission is to elevate sports beyond traditional limits and create meaningful, high-quality sporting experiences.

Role Description This is a full-time, on-site Customer Care Executive role based in Gurgaon.

The Customer Care

Executive will handle inbound and outbound customer interactions across phone, email, and digital channels, ensuring timely and accurate responses to inquiries about events, registrations, schedules, and services. The role involves resolving issues, managing complaints professionally, and tracking customer requests to closure while maintaining high levels of customer satisfaction. The Executive will support event-related communication with athletes, teams, partners,



and sponsors, including updates, confirmations, and follow-ups. Daily tasks include maintaining customer records, coordinating with internal teams, sharing feedback for service improvement, and contributing to upselling or cross-selling relevant services when appropriate.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and focus on Customer Satisfaction.
- Excellent Communication skills, both spoken and written, with the ability to interact clearly and professionally with diverse stakeholders.
- Basic Sales and relationship-building skills to identify opportunities for service promotion and support business growth.
- Ability to manage multiple queries, prioritize tasks, and work accurately under time constraints in a fast-paced workplace.
- Comfort with using CRM tools, ticketing systems, and common office software for documentation and reporting.
- Prior experience in customer care, contact centers, or service roles; experience in sports or events management is an advantage.
- Minimum educational qualification of a high school diploma; a bachelor’s degree in Business, Communications, or related fields is preferred.
- Willingness to work on-site in Gurgaon and occasionally support extended hours during major events.

📌 Customer Care Executive (Gurugram)
🏢 Skygrow Sports Private
📍 Gurugram