Associate-Customer care operations (RMC)-2-6 years-Pune

Are you someone who thrives in a fast-paced, customer-centric environment? We are looking for a proactive professional to manage Customer Care Centre operations, ensure seamless order execution, and deliver exceptional customer experience. If you enjoy coordinating across teams, solving customer concerns, and driving operational excellencethis role is for you!

Location-Pune

Your Future Employer A leading organization, known for operational excellence, innovation, and strong customer focus.

Responsibilities

1. Manage Customer Care Centre operations and oversee daily order handling
2. Coordinate with sales and operations teams for effective order planning and scheduling
3. Ensure timely delivery of orders through efficient tracking and communication
4. Handle customer queries, complaints, and feedback with a solution-oriented approach
5. Maintain strong relationships with key customers and ensure high satisfaction
6. Work on CRM processes including pre- and post-order management
7. Monitor portal systems, GPS tracking, and operational updates
8. Lead and manage a team of Customer Care Centre operators
9. Drive organizational initiatives such as Business Excellence, IMS, and compliance

Requirements

1. Graduate in any discipline
2. Prior experience 2-5 years in the RMC industry (mandatory)
3. Strong communication and presentation skills
4. Good understanding of CRM tools and operational systems
5. Ability to multitask, coordinate, and manage customer relationships effectively
6. Analytical mindset with problem-solving capabilities





What’s in it for you

- Chance to work in a high-impact, customer-facing role
- Exposure to end-to-end operations and supply chain coordination
- Collaborative and growth-oriented work environment
- Career progression in operations and customer management

Reach Us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at [email protected]

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Important Note

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Note to Applicants

We receive a high volume of applications daily, which makes it difficult to respond to each candidate individually. Please assume that your profile has not been shortlisted if you do not hear back from us within 1 week. Your patience is highly appreciated.

Profile Keywords

Crescendo Global, Customer Care, RMC Industry, Operations Management, CRM, Order Management, Customer Experience, Supply Chain Coordination, Team Handling, Complaint Resolution, Logistics Coordination, Pune Jobs

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