We are looking for a dedicated and organized CRM Coordinator to manage customer interactions, oversee lead follow-ups, and ensure seamless communication between clients and internal teams. The ideal candidate will maintain clean customer databases, track inquiry pipelines, and enhance overall client satisfaction.
Key Responsibilities
- Lead & Pipeline Management: Track daily inbound/outbound leads, assign inquiries to respective teams, and ensure timely follow-ups.
- Customer Support & Communication: Handle client inquiries via phone calls, emails, and WhatsApp; address queries and resolve basic escalations promptly.
- Database Management: Maintain and regularly update customer records, call logs, and deal statuses in the CRM software/Google Sheets.
- Team Coordination:
Coordinate between sales, operations, and management teams to ensure smooth service delivery and query resolution.
- Reporting: Prepare daily and weekly activity reports covering lead status, conversion rates, and pending follow-ups.
Requirements & Qualifications
- Education: Graduate in any discipline (B.A., B.Com, BBA, or equivalent).
- Experience: 2+ years of experience in CRM handling, customer care, tele-calling, or back-office coordination.
- Communication Skills: Clear spoken and written communication in Hindi and working English.
- Technical Proficiency: Hands-on experience with CRM tools, MS Excel / Google Sheets, and basic email drafting.
- Interpersonal Skills: Strong problem-solving attitude, patience, and skilled phone etiquette.
📌 CRM Coordinator- Married Female preferred - Real estate industry (New Delhi)
🏢 The Global Zone
📍 New Delhi
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