Company Description We are a creative organization focused on designing experiences that help brands express a clear and compelling voice. By building meaningful connections between brands and their communities, we support long-term engagement and loyalty.

Our teams work closely with clients to understand their marketing vision and transform it into impactful, customer-facing interactions. We value innovation, collaboration, and authenticity, and look for team members who are excited to shape brand conversations in dynamic, fast-paced environments.

Role Description The Conversation Executive is a full-time, on-site role based in the Pune Division. This role involves managing real-time interactions with customers and online communities across various communication channels, including social media, messaging platforms, and customer support interfaces.

The Conversation

Executive will respond to inquiries, moderate discussions, provide information, and escalate issues when needed, while maintaining a brand-appropriate tone and high level of professionalism. The role also includes tracking common questions and feedback, collaborating with marketing and product teams to refine messaging, and suggesting improvements to conversation flows and engagement strategies.

The Conversation

Executive is expected to maintain accurate records of interactions, contribute to reports on community sentiment,



and support initiatives that enhance overall customer experience.

Qualifications

- Strong communication skills, including explicit written and spoken English, active listening, and the ability to tailor tone and style to different audiences.
- Customer engagement capabilities, such as handling inquiries with empathy, resolving concerns efficiently, and maintaining professionalism in high-volume or sensitive conversations.
- Familiarity with social media platforms, messaging tools, and basic customer support or CRM systems, with the ability to learn new tools quickly.
- Organizational and time-management skills, including the ability to prioritize tasks, handle multiple conversations simultaneously, and maintain accurate documentation.
- Collaborative mindset, with experience or interest in working closely with marketing, product, and operations teams to align messaging and share insights.
- Attention to detail and sound judgment, particularly when interpreting brand guidelines and responding to complex or escalated queries.
- Prior experience in customer service, community management, or a related communications role is preferred but not mandatory.
- Bachelor’s degree or equivalent experience in communications, marketing, humanities, or a related field is beneficial.

📌 Conversation Executive (Pune)
🏢 YOUNION
📍 Pune