Job Summary

Job Title: Customer Service Representative Qualification: Any Graduate and Above

Relevant Experience: 1 4 Years

Responsibilities

- Respond promptly and professionally to customer inquiries via phone, email, chat.
- Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a deep understanding of products/services to provide accurate information to customers.
- Document customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and escalate priority issues to the appropriate team or supervisor.
- Follow communication procedures, guidelines, and policies.
- Process orders, forms, applications, and requests efficiently.
- Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience.
- Contribute to team effort by achieving individual and team performance goals.
- Provide feedback on the efficiency of the customer service process.

Must Have Skills

- Experience in a customer service role (Voice and blended).




- Excellent verbal and written communication skills.
- Robust problem-solving skills and the ability to think on your feet.
- Proficiency with CRM systems and customer service tools.
- Good typing speed and accuracy for chat/email-based interactions.
- High level of empathy, patience, and professionalism when handling customers.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
- Strong time management and organizational skills.

Good Have Skills

- Handling customers, Proficiency with CRM systems and customer service tools

Location

Bangalore, Karnataka, India

Details

- Mode of Interview: Virtual
- Shift Timing: General Shift
- Mode of Work: Work From Office
- Job Type: Permanent

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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