- Concierge Executive

Position: Concierge Executive

Number of Positions: 3

Location: Mumbai

Preferred Background: Taj Mahal Palace Mumbai - Palace Wing

Industry: Luxury Hospitality / Guest Services

About the Role

We are looking for polished, service-oriented Concierge Executives to join a prestigious luxury hospitality environment in Mumbai. The ideal candidate should have strong experience in handling discerning guests and delivering personalised, high-quality service.

Candidates with experience specifically at The Taj Mahal Palace Mumbai - Palace Wing will be preferred.

Key Responsibilities

- Welcome and assist guests with a warm, professional and personalised approach.
- Handle guest requests, queries and arrangements efficiently and proactively.
- Provide personalised recommendations and assistance with restaurants, transportation, entertainment, shopping and local experiences.
- Coordinate with internal hotel departments and external service providers to ensure seamless guest experiences.
- Handle VIP, VVIP and high-profile guests with discretion and professionalism.
- Anticipate guest requirements and proactively provide solutions.
- Manage special requests, reservations, bookings and other guest arrangements.
- Maintain strong knowledge of Mumbais premium restaurants, attractions, shopping destinations and luxury experiences.
- Ensure all guest interactions meet the highest standards of luxury hospitality and service excellence.
- Handle guest concerns professionally and ensure timely resolution.
- Maintain confidentiality and discretion while dealing with high-profile guests.
- Maintain professional grooming, etiquette and communication at all times.

Candidate Profile The ideal candidate should have:




- Prior experience in Concierge, Guest Relations, Front Office or Guest Services within a luxury hotel.
- Candidates with experience at Taj Mahal Palace Mumbai - Palace Wing will be strongly preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and guest-handling skills.
- Experience handling VIP/UHNI/VVIP guests is highly desirable.
- Positive knowledge of Mumbais luxury hospitality, dining, entertainment and lifestyle offerings.
- Strong coordination and multitasking abilities.
- A polished, well-groomed and professional personality.
- Ability to remain calm and composed in high-pressure situations.
- Strong attention to detail and a proactive approach to service.

Key Competencies
- Luxury Guest Service
- Concierge Operations
- VIP/VVIP Guest Handling
- Communication & Interpersonal Skills
- Problem Solving
- Local Area Knowledge
- Coordination & Networking
- Discretion & Confidentiality
- Grooming & Professional Etiquette
- Attention to Detail

Preferred Experience 2-5+ years of relevant experience in luxury hospitality, preferably with a reputed 5-star hotel.

Strong preference: Candidates currently working or previously associated with Taj Mahal Palace Mumbai - Palace Wing in Concierge, Guest Relations or a closely related guest-facing role.

Why Join

This is an opportunity to work in a premium luxury hospitality environment where personalised service, discretion and exceptional guest experience are at the core of the role.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Concierge Executive (Mumbai)
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