Experience : 1 to 3 years of experience with Minimum 1 year in B2B Collections
Job Location : Vatika Business Park - GGN
Shift : 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts
Education : Minimum 15 years of regular, full-time education (10 + 2 + 3)
Must Have:
- B2B Collections
Good-to-Have:
- Good Follow up skills with customer for all collections activities
- Responsibility of / Expectations from the Role: Excellent Verbal and Written Communications skills to handle NA region customers.
- Accounts Receivables Management
- Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
- Calling for payment on overdue invoices for buckets in scope
- Doing maintenance on the account
- Handling accounts / payment queries from accounts payable team
- Interaction with other teams - billing,
originations etc.
- Payment application
- Handling disputes and resolution
- Invoice reconciliation - Prebills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
- Basic Excel based reporting and analysis on assigned inventory.
- Daily task list with regards to regular BAU activities
- Valuable negotiation skills
- Orientation and ability to handle customer’s questions with regards to accounts
- Good domain or product knowledge
- Graduate with an exposure to B-2-B Collections environment
- Good Follow up skills with customer for all collections activities
- Handle customer questions or objections
- Language skill English NA Region.
- Strong analytical and Excel skills, including v-lookups and pivot tables
- Good Email writing Skills