- 1–5 years of experience in Collections, Recovery, or Accounts Receivable.
- Hands-on experience managing DPD (Days Past Due) buckets, including 1–30, 31–60, 61–90, and 90+ DPD.
- Experience in tele-calling, collection calls, and customer follow-ups for overdue payments.
- Proven ability to achieve collection targets and effectively resolve customer payment-related issues.
- Solid communication, negotiation, and customer-handling skills.
- DRA (Debt Recovery Agent) Certification is mandatory.