About Stay Ukiyo

Stay Ukiyo is inspired by the Japanese concept of “Ukiyo,” meaning a floating, transient world focused on living fully in the present moment. We are dedicated to organizing holidays and managing day-to-day obligations so our clients can enjoy meaningful experiences without the stress of planning and coordination.

With a strong emphasis on personalized service, Stay Ukiyo creates curated travel and lifestyle solutions tailored to each client’s unique preferences. Our team continuously builds its expertise to deliver seamless, thoughtful, and high-quality experiences that allow clients to disconnect from routine and truly immerse themselves in the moment.

Client Servicing Executive

Location: Mumbai Metropolitan Region

Work Mode: Full-Time, On-Site

Industry: Marketing & Travel/Lifestyle Services

Experience: 1–3 Years

Role Overview

We are looking for a proactive, organized, and client-focused Client Servicing Executive to join our team. The role will involve managing client relationships, understanding requirements, coordinating with internal teams, and ensuring that every client interaction translates into a smooth and memorable experience.

The ideal candidate should have strong communication and interpersonal skills, a solution-oriented mindset, attention to detail, and the ability to manage multiple client requirements simultaneously.

Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with clients.
- Understand client requirements, preferences, expectations, and concerns.
- Maintain regular communication with clients through calls, emails, WhatsApp, and meetings.
- Ensure a high level of professionalism and responsiveness across all client interactions.

Requirement Understanding & Servicing

- Receive and understand client briefs, inquiries, and service requirements.




- Convert client requirements into clear and actionable internal briefs.
- Recommend suitable travel, lifestyle, and service offerings based on client preferences.
- Proactively identify additional requirements and opportunities to enhance the client experience.
- Ensure all client requests are tracked and followed through to closure.

Proposal & Presentation Management

- Prepare customized proposals, itineraries, quotations, presentations, and service recommendations.
- Coordinate with relevant teams and partners to gather accurate information and pricing.
- Present proposals to clients and communicate offerings clearly and effectively.
- Incorporate client feedback and revisions while maintaining timelines and accuracy.

Internal Coordination & Execution

- Coordinate closely with internal teams to ensure seamless execution of client requirements.
- Follow up on bookings, itineraries, reservations, vendors, and other services.
- Monitor the progress of ongoing client requirements and ensure timely delivery.
- Escalate operational challenges or delays and work toward quick resolutions.
- Maintain clear documentation of client communication, requirements, and deliverables.

Client Satisfaction & Feedback

- Regularly monitor client satisfaction throughout the service journey.
- Address complaints, concerns, and service issues professionally and promptly.
- Collect client feedback and identify areas for improvement.
- Share recurring client feedback with the relevant teams to improve processes and service quality.




- Support initiatives focused on improving client retention and overall experience.

Business & Relationship & Development

- Identify opportunities to upsell or cross-sell relevant services based on client needs.
- Build a strong understanding of client preferences to enable personalized recommendations.
- Contribute to repeat business and long-term client relationships.
- Stay updated on relevant offerings, destinations, experiences, and lifestyle services.

Required Skills

- Excellent verbal and written communication skills.
- Strong client relationship management skills.
- Positive presentation and proposal-making abilities.
- Strong organizational and time-management skills.
- Ability to multitask and manage multiple clients simultaneously.
- Strong follow-up and coordination skills.
- Problem-solving and negotiation abilities.
- High attention to detail.
- Professional and confident approach when interacting with clients.
- Proficiency in Microsoft Office / Google Workspace.
- Ability to work in a fast-paced and dynamic workplace.

Preferred Qualifications

- Bachelor’s degree in Marketing, Business Administration, Hospitality, Travel & Tourism, Communications, or a related field.
- 1–3 years of experience in client servicing, account management, hospitality, travel, marketing, or a related industry.
- Experience working with premium/high-value clients will be an added advantage.
- Experience in a marketing agency, hospitality company, travel company, or lifestyle brand is preferred.

Why Join Stay Ukiyo?

- Opportunity to work in a growing travel, lifestyle, and service-focused environment.
- Exposure to diverse clients and customized experiences.
- Opportunity to develop strong client management and business communication skills.
- Collaborative and dynamic work culture.
- Prospect to contribute ideas and improve client experience processes.
- Growth opportunities based on performance and ownership.

📌 Client Servicing Executive (India)
🏢 Stay Ukiyo
📍 India