Job Responsibilities

- Handle customer queries through the chat support channel in a professional and timely manner.

- Resolve customer concerns related to orders, payments, returns, exchanges, refunds, and product information.

- Provide accurate information and ensure a high level of customer satisfaction.

- Maintain quality standards while meeting productivity and response time targets.

- Record customer interactions accurately in the system.

- Follow company policies, processes, and compliance guidelines.

- Escalate complex issues to the concerned team whenever required.

- Maintain confidentiality of customer information.

- Deliver a positive customer experience while handling multiple chat conversations efficiently.

- Only mail candidate preferred (Night Shifts)

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Pay: ₹15,000.00 - ₹21,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Chat Support Associate (Lucknow)
🏢 Get Naukri
📍 Lucknow