Role Overview The Operational Head is responsible for the overall management, efficiency, and growth of the dental clinic. This role ensures smooth day-to-day operations, enhances patient experience, optimizes revenue, and manages staff performance while maintaining high clinical and ethical standards. Training will be provided for 2 weeks.

Key Responsibilities

1. Clinic Operations Management

Oversee daily clinic functioning (appointments, patient flow, chair utilization)

- Ensure smooth coordination between doctors, assistants, and front desk
- Maintain SOPs for all clinical and non-clinical processes
- Ensure adherence to sterilization and hygiene protocols

1. Patient Experience &
- Service Quality

Monitor patient journey from entry to exit

- Handle escalations, complaints, and feedback professionally
- Improve patient satisfaction, retention, and referrals
- Ensure staff communication is polite, clear, and professional

1. Revenue &
- Business Growth

Track daily/monthly revenue and OPD performance

- Improve treatment conversion rates (consultation → treatment)
- Plan and execute marketing strategies (Google, WhatsApp, referrals)
- Identify opportunities for service expansion (e.g., aligners, gum therapy)

1. Team Management

Supervise front desk, assistants, and support staff

- Conduct staff training (communication, patient handling, SOPs)
- Manage duty rosters and attendance
- Monitor staff productivity and performance

1. Financial Management

Monitor expenses (lab, materials, salaries, utilities)

- Optimize operational costs without affecting quality




- Maintain billing accuracy and daily collections tracking
- Coordinate with accountant for reports

1. Inventory &
- Vendor Management

Ensure availability of dental materials and instruments

- Manage lab coordination and timely case delivery
- Maintain stock records and avoid wastage
- Negotiate with vendors for better pricing

1. Compliance &
- Documentation

Ensure legal, clinical, and safety compliance

- Maintain patient records and documentation properly
- Implement audit systems for quality control

1. Marketing &
- Branding

Oversee clinic presence on Google Maps and social media

- Coordinate campaigns (dental camps, offers, recall patients)
- Improve online reviews and ratings
- Work with digital marketing teams if required

Key Performance Indicators (KPIs)

- Monthly revenue growth
- OPD count & new patient inflow
- Case acceptance rate
- Patient satisfaction & reviews
- Cost control efficiency
- Staff performance & retention

Required Skills

- Robust leadership and decision-making ability
- Excellent communication and patient-handling skills
- Business and financial understanding
- Problem-solving and crisis management
- Knowledge of clinic workflow

Qualifications

- Experience in clinic/hospital operations
- Someone who thinks like an owner, not just an employee
- Can increase revenue even with limited walk-ins
- Strong focus on systems, discipline, and patient trust

Work Timings

- As per clinic hours (typically 10 AM – 8 PM)
- Availability for operational emergencies if needed

📌 Business and Operations Head (Hyderabad)
🏢 SANDBLAZE DIGITALS
📍 Hyderabad