We are looking for a motivated and customer-focused BPO Executive to join our team. The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries and resolve complaints professionally.
- Provide accurate information about products and services.
- Maintain customer records and update details in the system.
- Meet daily/weekly performance and quality targets.
- Follow company policies and communication standards.
- Escalate complex issues to the appropriate team when required.
Required Skills
- Good communication skills in English, Hindi and/or relevant regional languages.
- Basic computer knowledge.
- Good listening and problem-solving skills.
- Ability to work in a team setting.
- Willingness to work in rotational shifts, if required.