- – Back Office Team Leader

- Company: YASHI SOLAR TECH SOLUTIONS

- Department: Back Office / Operations

- Position: Back Office Team Leader

- Location: [Location]
- Employment Type: Full-Time

- Reporting To: Operations Manager / Management

- Job Summary
- We are looking for an experienced and responsible Back Office Team Leader to manage and supervise the back-office operations of our Solar EPC business. The candidate will be responsible for leading the back-office team, ensuring timely and accurate processing of solar project documentation, coordinating with customers, sales and site teams, and monitoring project progress from order confirmation to commissioning and subsidy/net-metering completion.

- Key Responsibilities
-

- Team Management
- - Lead, supervise and manage the Back Office team.

- - Allocate daily tasks and monitor team productivity.

- - Maintain proper follow-up and ensure tasks are completed within deadlines.

- - Train new team members on company processes and documentation.

- - Conduct regular team reviews and resolve operational issues.

- - Solar Project Documentation
- - Check and maintain complete documentation for residential, commercial and industrial solar projects.

- - Verify customer KYC, electricity bills, property documents and other required documents.

- - Maintain accurate project-wise records and databases.

- - Ensure all documents are properly uploaded and updated on relevant portals/software.

- - DISCOM / Government Portal Coordination

- - Coordinate for solar rooftop applications, approvals, net metering and commissioning processes.

- - Track application status and pending cases.

- - Coordinate with DISCOM officials/concerned departments whenever required.





- - Monitor government subsidy-related documentation and processes.

- - Ensure timely completion of documentation required for subsidy claims.

- - Project Tracking & Follow-ups

- - Maintain a complete project tracking sheet from Lead Booking Documentation Loan Installation Inspection Net Metering Commissioning Subsidy.

- - Track pending activities and ensure timely follow-ups.

- - Identify delayed projects and escalate them to management.

- - Prepare daily/weekly/monthly status reports.

- - Customer Coordination
- - Coordinate with customers regarding pending documents, approvals, payments and project-related requirements.

- - Provide customers with accurate updates regarding project status.

- - Handle customer queries related to documentation and project processes.

- - Maintain proper records of customer communication and follow-ups.

- - Coordination with Internal Teams

- Work closely with:
- - Sales & Telecalling Team

- - Site Survey Team
- - Installation/EPC Team
- - Purchase & Procurement Team

- - Finance/Accounts Team
- - Loan/Banking Team
- - Management
- Ensure smooth communication and handover between departments.

- - MIS & Reporting

- - Prepare daily, weekly and monthly MIS reports.

- - Maintain project-wise and employee-wise performance reports.

- - Track pending documents, applications, installations and approvals.

- - Report critical issues and delays to management on time.

- Required Skills




- - Good knowledge of MS Excel / Google Sheets.

- - Strong documentation and record-management skills.

- - Valuable communication and customer-handling skills.

- - Team leadership and task-management ability.

- - Good follow-up and coordination skills.

- - Ability to work with deadlines and multiple projects simultaneously.

- - Basic understanding of solar rooftop EPC processes, net metering and subsidy procedures.

- - Strong attention to detail.

- Qualification & Experience

- - Graduate in any discipline; candidates with relevant technical/management qualifications will be preferred.

- - 2–4 years of experience in back office, operations, solar EPC, renewable energy, banking/loan processing or a similar field.

- - Previous team-handling experience will be preferred.

- - Candidates with solar industry experience will have an advantage.

- Performance Expectations / KPIs
- - Timely completion of project documentation.

- - Reduction in pending/incorrect documents.

- - Timely processing of DISCOM/net-metering/subsidy activities.

- - Project status updated accurately on a daily basis.

- - Team productivity and task completion.

- - Customer response and follow-up quality.

- - Reduction in project delays caused by back-office processes.

- - Accurate and timely MIS reporting.

- Working Requirements
- - Ability to handle multiple projects and deadlines simultaneously.

- - Maintain confidentiality of customer and company documents.

- - Follow company SOPs and reporting systems.

- - Maintain professional communication with customers, vendors and government/DISCOM representatives.

- - Take ownership of pending cases and ensure proper closure.

📌 Back Office Coordinator (Bhopal)
🏢 Yashi Solar Tech Solutions
📍 Bhopal