Cature Shield Pet Company is a growing pet-care products company based in Noida, engaged in sourcing, manufacturing, importing, marketing, and distributing a wide range of pet products across India.
Job Overview
We are looking for a B2B Customer Handling Executive to manage existing B2B customers, drive repeat orders, handle customer queries, coordinate order fulfilment, and ensure timely payment follow-ups.
Key Responsibilities
- Regularly connect with B2B customers to understand requirements and generate repeat orders.
- Follow up with customers after sales and delivery to collect feedback and resolve basic concerns.
- Coordinate with customers regarding pending payments and ensure timely collection.
- Maintain strong relationships with existing B2B customers and identify additional sales opportunities.
- Coordinate with the internal sales and operations teams to ensure smooth order processing and fulfilment.
- Maintain accurate records of customer calls, orders, feedback, and payment status in CRM/Excel.
- Ensure timely and professional communication with customers.
Key Skills & Requirements
- Good verbal and written communication skills.
- Solid customer handling and follow-up skills.
- Basic sales and negotiation ability.
- Good relationship management skills.
- Proficiency in MS Excel and CRM tools.
- Ability to work independently and meet targets.
- Prior experience in B2B customer handling, sales, or telecalling will be preferred.
Ideal Candidate A proactive, customer-focused professional who is comfortable communicating with B2B clients, managing follow-ups, and supporting repeat business and customer retention.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits
- Provident Fund
Work Location: Remote
📌 B Customer Handling Executive (India)
🏢 ReviewAdda
📍 India
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