ROLE: Atlassian Product Support Specialist

Employment Type: Full-Time Contract

Location: Remote / Hybrid

About the Role

We are looking for a hands-on Atlassian Product Support Specialist to administer, configure, and continuously improve our Atlassian toolset (Jira, Confluence, Jira Service Management, Bitbucket, and related apps). This is not a purely reactive help-desk role - youll be embedded in project work, building workflows, automations, and integrations that directly support engineering, product, and business teams. The ideal candidate is comfortable both troubleshooting a users ticket and architecting a new Jira project structure from scratch.

What Youll Do

- Provide day-to-day administration and support for Jira, Confluence, Jira Service Management, and Bitbucket (Cloud and/or Data Center)
- Design, build, and maintain Jira projects, workflows, screens, permission schemes, and custom fields to match team processes
- Configure and optimize Confluence spaces, page templates, and permissions for cross-functional collaboration
- Build and maintain automation rules (Jira Automation, ScriptRunner, or similar) to reduce manual work
- Partner directly with project teams to gather requirements and implement Atlassian-based solutions for recent initiatives (e.g., new department onboarding, workflow redesigns, tool migrations)
- Evaluate, install, and configure Atlassian Marketplace apps/plugins; manage licensing and upgrades
- Support integrations between Atlassian tools and other systems (e.g., Slack, ServiceNow, GitHub, CI/CD pipelines, SSO/SAML)
- Troubleshoot and resolve technical issues, permission problems, and performance concerns across the Atlassian suite
- Maintain data hygiene, governance standards, and documentation for configurations, schemes, and processes
- Lead or support migrations (e.g., Server to Cloud/Data Center, project restructuring, instance consolidations)
- Train end users and create self-service documentation/onboarding materials
- Monitor system health,



licensing compliance, and security best practices

What Youll Bring

Required: Required:

- 3+ years of hands-on Atlassian administration experience (Jira, Confluence required; JSM and/or Bitbucket a plus)
- Demonstrated experience configuring workflows, schemes, custom fields, and automation rules - not just using the tools as an end user
- Experience working directly on project implementations (new project setups, migrations, integrations), not just ticket-based support
- Solid understanding of Jira permission/security models and Confluence space administration
- Familiarity with Atlassian Marketplace apps and evaluating/installing third-party plugins
- Strong troubleshooting skills and ability to translate business requirements into tool configurations
- Excellent communication skills - able to work directly with stakeholders across technical and non-technical teams

Preferred:

- Experience with ScriptRunner, Jira Query Language (JQL), and REST API scripting
- Experience with Atlassian Cloud-to-Data Center (or vice versa) migrations
- Familiarity with ITSM/ITIL practices (especially if supporting Jira Service Management)
- Experience integrating Atlassian tools with CI/CD pipelines, Slack, SSO providers, or other enterprise systems
- Atlassian certifications (e.g., ACP-100, ACP-120, ACP-620)
- Basic scripting/programming skills (Groovy, Python, or JavaScript)

What Success Looks Like
- New projects and teams are onboarded to Jira/Confluence smoothly and quickly
- Workflow and automation improvements measurably reduce manual overhead for teams
- Support tickets are resolved efficiently, with root causes addressed (not just symptoms)
- Stakeholders see the Atlassian team as a proactive partner on tooling decisions, not just a support queue

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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